Remote Social Strategy & Community Lead

TruePoint Communications; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

TruePoint Communications is seeking an experienced Account Supervisor, Social Strategy & Community Management to lead engagement strategy across high‑profile social media clients. This role will manage a team of Community Managers and own real‑time engagement, reputation response, content planning, and audience interaction across platforms.

This full‑time remote position requires non‑traditional hours and residency in TX, AL, AZ, FL, GA, KY, MI, MO, NC, TN, or RI, with availability for nights,

Qualifications

• 6+ years of professional experience in social media, community management, or digital strategy.
• 2+ years of current team leadership or supervisory experience managing high‑performing teams.
• Strong background in social content development or content strategy is a plus.
• Proven ability to build engagement strategies for well‑known brands.
• Excellent writing, editing, and communication skills.

Responsibilities

• Lead the strategic development and day‑to‑day execution of community management across high‑profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals.
• Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms.
• Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance.
• Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly.
• Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics.
• Own escalation protocols, social response matrices, and playbook development for brand‑safe, on‑voice communication.
• Act as a client‑facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives.
• Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale.

Skills

Social media strategy

Community management

Team leadership

Content development

Writing & editing

Client relationship management

Education

Bachelor’s degree preferred

Tools

Sprinklr

Sprout

Khoros

Job description

TruePoint Communications is seeking an experienced Account Supervisor, Social Strategy & Community Management to lead engagement strategy across high‑profile social media clients. This role will manage a team of Community Managers and own real‑time engagement, reputation response, content planning, and audience interaction across platforms.

This full‑time remote position requires non‑traditional hours and residency in TX, AL, AZ, FL, GA, KY, MI, MO, NC, TN, or RI, with availability for nights,