Remote Account Supervisor: Social Strategy & Community Lead

TruePoint Communications; Town of Texas (WI); Remote; USD 75,000 - 90,000; Full time

Job summary

A leading communications firm is seeking an experienced Account Supervisor for Social Strategy & Community Management. This full-time remote position requires expertise in social media management, community engagement, and team leadership. The ideal candidate will lead strategic initiatives, manage Community Managers, and ensure brand alignment across platforms. Flexibility for non-traditional hours is essential, along with strong communication skills and a proven track record in digital strategy.

Qualifications

• 6+ years of professional experience in social media, community management, or digital strategy.
• 2+ years of experience supervising or leading high‑performing teams.
• Strong background in social content development or content strategy is a plus.

Responsibilities

• Lead the strategic development and execution of community management across high‑profile client accounts.
• Design and implement scalable content and engagement frameworks.
• Manage a team of Community Managers, ensuring consistency and quality.
• Monitor cultural trends and adapt strategy accordingly.
• Collaborate with teams to inform content calendars and optimize messaging.
• Own escalation protocols for brand‑safe communication.
• Act as a client‑facing strategic lead.

Skills

Social media management

Community management

Content development

Team leadership

Strategic thinking

Excellent communication skills

Education

Bachelor’s degree preferred

Tools

Sprinklr

Sprout

Khoros

Job description

A leading communications firm is seeking an experienced Account Supervisor for Social Strategy & Community Management. This full-time remote position requires expertise in social media management, community engagement, and team leadership. The ideal candidate will lead strategic initiatives, manage Community Managers, and ensure brand alignment across platforms. Flexibility for non-traditional hours is essential, along with strong communication skills and a proven track record in digital strategy.