Account Supervisor, Social Media Strategy & Community Management

TruePoint Communications; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

TruePoint Communications is seeking an experienced Account Supervisor, Social Strategy & Community Management to lead engagement strategy across high‑profile social media clients. This role will manage a team of Community Managers and own real‑time engagement, reputation response, content planning, and audience interaction across platforms.

This full‑time remote position requires non‑traditional hours and residency in TX, AL, AZ, FL, GA, KY, MI, MO, NC, TN, or RI, with availability for nights,

Qualifications

• 6+ years of professional experience in social media, community management, or digital strategy.
• 2+ years of current team leadership or supervisory experience managing high‑performing teams.
• Strong background in social content development or content strategy is a plus.
• Proven ability to build engagement strategies for well‑known brands.
• Excellent writing, editing, and communication skills.

Responsibilities

• Lead the strategic development and day‑to‑day execution of community management across high‑profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals.
• Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms.
• Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance.
• Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly.
• Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics.
• Own escalation protocols, social response matrices, and playbook development for brand‑safe, on‑voice communication.
• Act as a client‑facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives.
• Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale.

Skills

Social media strategy

Community management

Team leadership

Content development

Writing & editing

Client relationship management

Education

Bachelor’s degree preferred

Tools

Sprinklr

Sprout

Khoros

Job description

Full-Time | Remote (Must reside in TX, AL, AZ, FL, GA, KY, MI, MO, NC, TN, or RI)
Non-Traditional Hours Required

At TruePoint, our product is our people. We’re a seven‑time Inc. 5000 fastest‑growing company and a four‑time Top 100 PR firm in the U.S., known for our commitment to top‑tier talent and meaningful results.

We’re looking for an experienced Account Supervisor, Social Strategy & Community Management to lead and shape engagement strategy across high‑profile social media clients. This role will be both proactive and reactive—strategy, community management, and content development. You’ll manage a team of Community Managers while owning the development and execution of real‑time engagement, reputation response, content planning, and audience interaction across platforms.

This is a full‑time remote position that follows an Alternative Work Schedule, including availability for non‑traditional hours (nights, weekends, and holidays). Candidates must reside in TX, AL, AZ, FL, GA, KY, MI, MO, NC, TN, or RI.

What You’ll Do

• Lead the strategic development and day‑to‑day execution of community management across high‑profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals
• Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms
• Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance
• Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly
• Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics
• Own escalation protocols, social response matrices, and playbook development for brand‑safe, on‑voice communication
• Act as a client‑facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives
• Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale

What You’ll Bring

• 6+ years of professional experience in social media, community management, or digital strategy
• 2+ years of current team leadership or supervisory experience managing high‑performing teams
• Strong background in social content development or content strategy is a plus
• Proven ability to build engagement strategies for well‑known brands
• Excellent writing, editing, and communication skills
• Expertise with enterprise social media tools (Sprinklr is required; Sprout is a plus)
• Flexible availability for evenings, weekends, and holidays
• Bachelor’s degree preferred; agency or brand‑side experience a plus

TruePoint Communications is committed to a diverse and inclusive workplace. Additionally, we provide equal employment opportunities to all and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment are conditioned upon the candidate's legal authorization to work in the United States. Candidates will be subject to a background screening as part of the application process.