Remote Social Services Administrative Coordinator

Staffing Solutions Organization LLC (SSO); Augusta (ME); Remote; USD 42,000 - 62,000; Part time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Discretionary Employer Mat

Paid Time Off and Paid Holidays

Flexible Spending Accounts (FSA)

Employee Assistance Program (EAP)

Additional Employee Discounts and Perk

Job summary

Staffing Solutions Organization LLC (SSO) is recruiting a Social Services Administrative Coordinator to support the Office of MaineCare Services' Complex Case Unit in Augusta, Maine. The role emphasizes detailed documentation and a strong healthcare background.

The successful candidate will provide administrative and technical support, maintain careful records, and communicate with stakeholders to ensure timely, person-centered solutions for MaineCare members.

Qualifications

• Four years of combined education and/or experience in administrative or healthcare settings.
• Strong organizational, research, and analytical skills.
• Excellent written and verbal communication.
• Ability to manage multiple priorities independently while working within a team.
• Experience with MaineCare/Medicaid is helpful but not required.

Responsibilities

• Provide administrative and technical support to the Complex Case Unit.
• Attend meetings, capture detailed minutes, and track action items.
• Coordinate correspondence with internal and external stakeholders by phone and email.
• Research and verify member information using eligibility and claims systems.
• Document findings and support timely resolution of inquiries.
• Develop and improve administrative processes to enhance efficiency.
• Research complex issues and prepare reports, spreadsheets, and trackers.
• Respond professionally while maintaining confidentiality.
• Gather information about providers and community resources to support care coordination.
• Collaborate with team and external partners to improve outcomes for MaineCare members.

Skills

Healthcare administration

Administrative support

Care management

Behavioral health

Human services

Documentation

Microsoft Excel

Microsoft Word

SharePoint

Communication skills

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

Microsoft Office

Excel

Outlook

SharePoint

Power Automate

Microsoft Forms

Job description

Staffing Solutions Organization LLC (SSO) is recruiting a Social Services Administrative Coordinator to support the Office of MaineCare Services' Complex Case Unit in Augusta, Maine. The role emphasizes detailed documentation and a strong healthcare background.

The successful candidate will provide administrative and technical support, maintain careful records, and communicate with stakeholders to ensure timely, person-centered solutions for MaineCare members.