Program Support & Administrative Specialist

Staffing Solutions Organization LLC (SSO); Augusta (ME); On-site; USD 42,000 - 56,000; Full time

Job summary

Staffing Solutions Organization LLC (SSO) is assisting Maine programs by hiring Administrative Specialists to provide high-level administrative, technical, and customer support to residents, families, providers, and partners in Augusta, ME. You will help manage data, eligibility processes, and program workflows in a fast-paced environment.

Ideal candidates are organized, detail-focused, adaptable, and skilled at applying policies while engaging diverse stakeholders; experience in government or

Qualifications

• Experience in administrative, office support, or customer service roles.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and ability to learn proprietary systems.
• Ability to gather, evaluate, and document information clearly and accurately.
• Strong written communication skills and attention to detail.

Responsibilities

• Serve as a front-line resource for clients, families, providers, and partners via phone, email, mail, and in-person interactions.
• Respond to inquiries, provide program information, and offer basic technical assistance (portal navigation, login support).
• Educate clients on program requirements, benefits, and processes as appropriate.
• Support issue resolution related to eligibility, services, claims, or access barriers.
• Process applications, service requests, and documentation with accuracy and timeliness.
• Maintain organized records, files, and documentation systems.
• Prepare, edit, and manage professional correspondence, reports, and official notices.
• Coordinate meetings, travel, scheduling, and logistics for staff and clients.
• Support compliance with State and Federal regulations, documentation standards, and confidentiality requirements.
• Review, validate, and update data across multiple systems.
• Apply policies, rules, and procedures to determine eligibility or support case evaluations.
• Research program, claims, or service information to support decision-making.
• Identify errors, inconsistencies, or barriers and take corrective action within established guidelines.
• Assist users with system navigation, forms, and basic troubleshooting.
• Develop or maintain templates, forms, charts, tables, and internal communications.
• Capture detailed meeting minutes and support team coordination.
• Contribute to workflow improvements, process updates, and special projects.
• Participate in team meetings, case discussions, and supervision sessions.
• Provide training, orientation, or work direction to team members as assigned.
• Collaborate with internal and external partners to support coordinated service delivery.

Skills

Data entry accuracy

Microsoft Office

Customer service

Organization & time management

Communication

Problem solving

Confidentiality

Team collaboration

Tools

SharePoint

Microsoft Forms

Power Automate

Job description

Staffing Solutions Organization LLC (SSO) is assisting Maine programs by hiring Administrative Specialists to provide high-level administrative, technical, and customer support to residents, families, providers, and partners in Augusta, ME. You will help manage data, eligibility processes, and program workflows in a fast-paced environment.

Ideal candidates are organized, detail-focused, adaptable, and skilled at applying policies while engaging diverse stakeholders; experience in government or