Remote Social Media Care Specialist

Remotedxb; United States; Remote; USD 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

100% employer-paid medical, dental, &

Annual bonus and KPI bonuses

401k matching up to 3.5%

6 paid sick and mental health days

Employee Stock Ownership Plan

Reimbursements for personal cell phone

Professional development opportunities

Zusammenfassung

Golden Pet Customer Care seeks a remote Customer Care specialist to handle inbound calls and social media interactions, respond to comments and direct messages, and resolve inquiries about products, shipping, billing, and orders.

You will de-escalate challenging interactions, moderate content, document requests, and support leadership with regular reporting. This role requires strong communication and independence in a remote environment.

Qualifikationen

• 2+ years of customer service experience in a contact center setting
• High school diploma
• Proficiency with Windows-based applications, Google Suite, and Microsoft Office
• Strong written and oral communication skills
• Ability to work independently in a remote environment
• Strong de-escalation and problem-solving skills

Aufgaben

• Handle inbound calls and social media interactions for Golden Pet Customer Care
• Respond to comments and direct messages across multiple platforms in a timely, brand-aligned manner
• Resolve customer inquiries regarding products, shipping, billing, and orders
• Manage escalation calls and de-escalate challenging interactions
• Moderate comments, photos, and reviews across social platforms
• Document all customer requests and actions taken on accounts
• Support the leadership team with regular reporting and task tracking

Kenntnisse

Customer service

Communication

Remote work

De-escalation

Problem solving

Documentation

Ausbildung

High school diploma

Tools

Windows

Google Suite

Microsoft Office

Jobbeschreibung

Golden Pet Customer Care seeks a remote Customer Care specialist to handle inbound calls and social media interactions, respond to comments and direct messages, and resolve inquiries about products, shipping, billing, and orders.

You will de-escalate challenging interactions, moderate content, document requests, and support leadership with regular reporting. This role requires strong communication and independence in a remote environment.