Customer Care Representative

Golden Customer Care®; United States; Presencial; USD 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision insurance

Employee Stock Ownership Plan

401k retirement contribution

Paid vacation and sick time

Internet reimbursement

Growth opportunities

Descripción de la vacante

A customer service company is seeking a Remote Customer Care Representative to resolve inquiries and enhance customer satisfaction. This entry-level position requires a high school diploma and 1-2 years of experience in customer service. Responsibilities include addressing complaints, documenting actions, and fulfilling orders while meeting performance metrics. This position offers comprehensive benefits including medical insurance and employee stock ownership.

Formación

• 1-2 years in a customer service role.
• Preferred 1 year in a contact center setting.
• Working knowledge of call center systems.

Responsabilidades

• Resolve customer inquiries efficiently using multiple systems.
• Clarify customer concerns and determine root cause.
• Address complaints and offer suitable solutions.
• Retain customer loyalty by promoting available deals.
• Document requests for accurate account records.
• Fulfill order requests to enhance customer experience.
• Meet standard contact center performance metrics.

Conocimientos

Customer service

Problem-solving

Communication

Proficiency in Google Suite

Educación

High school diploma or GED

Herramientas

Windows-based applications

Microsoft Office

Descripción del empleo

Overview

Golden Customer Care is the human touchpoint for some of the largest health, wellness, beauty, and pet brands online. Through superior knowledge of our products and a drive to solve concerns quickly and thoroughly, we are able to maintain the highest levels of customer happiness and satisfaction.

Role

Customer Care Representative (Remote)

Location

Remote: Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Minnesota, Nevada, New Mexico, Ohio, Tennessee, Utah, and Wyoming

Schedule and Hours

• Training Schedule: Paid virtual training (4-5 weeks)
• Call Center Hours of Operation: All shifts include one or both weekend days
• 8:00 AM to 4:30 PM MST, Monday–Friday
• 7:00 AM–6:00 PM MST, Monday–Friday
• 7:00 AM–5:00 PM MST, Saturday/Sunday

Compensation and Benefits

• Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents
• Employee Stock Ownership Plan (You\'re part owner of GCC)
• 401k retirement contribution with company matching up to 3.5%
• 10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays
• Internet reimbursement
• Growth opportunities and results-based pay increases
• Engaging virtual and in-person events

What You’ll Be Doing

• Use multiple systems simultaneously to resolve customer inquiries efficiently
• Research and resolve problems by clarifying the customer’s concern, determining root cause, and explaining the best solution
• Address customer complaints effectively, offering suitable solutions and alternatives for swift resolution
• Engage customers to reconsider cancellations by highlighting benefits and available deals to retain loyalty
• Correct/update customer information to ensure current and reliable records
• Document customer requests and actions taken for accurate account records
• Fulfill customer order requests to enhance experience and encourage repeat business
• Assist customers with order status inquiries and shipping information
• Meet standard contact center performance metrics to uphold service quality
• Provide customer feedback to management to facilitate continuous improvement
• Follow communication procedures, guidelines, and policies to maintain professionalism

Qualifications

• High school diploma or GED
• 1-2 years in a customer service role
• 1 year customer service in a contact center setting (preferred)
• Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office (Excel, Word) (preferred)
• Working knowledge of call center systems and/or workflows

We will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

For general internet safety and hiring practices information, refer to the company’s notices.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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