Remote SOC Manager: Build & Lead Alert Lifecycle

Victra-Verizon Authorized Retailer; Durham (NC); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401k retirement plan

Tuition reimbursement

Employee discounts

Referral bonuses

Career pathing opportunities

Paid training

Job summary

Victra is Verizon’s largest premium retailer in the United States. As the VSOC Manager, you will own the alert lifecycle across physical security platforms, building criteria to separate real risk from noise and guiding a 40-person offshore monitoring team.

Reporting to the Senior Manager of Asset Protection Operations, you will lead the VSOC function through its maturation, manage emergency responses for storms, civil unrest, or other crises, and partner with store leadership.

Qualifications

• 3–5 years of experience in security operations centers (SOC), alarm monitoring, or asset protection environments.
• Hands-on experience with core security platforms and video management systems (e.g., Alarm.com, OpenEye, Smart Safes).
• Proven track record of building exception-based reporting frameworks and reducing alert noise.

Responsibilities

• Own the alert lifecycle end to end, from identification through close-out, prioritizing by risk and urgency.
• Build escalation and triage criteria per alert type so only qualifying alerts reach a human operator.
• Triage high-priority break-in and unsecured store alerts, distinguishing between equipment and process failures.
• Serve as the single point of contact for RAPMs and store leadership on event status, providing complete supporting alert history.
• Turn monitoring output into actionable risk assessments, identifying patterns, market trends, and field intelligence.
• Set operational standards and questions for the offshore monitoring team, raising their capabilities through continuous training and examples.
• Manage cameras, NVRs, and smart safes by exception, tracking escalated devices to close-out and auditing compliance.
• Run regular alarm code audits and build ServiceNow exception reporting on past-due tickets and repeat issues.
• Lead the emergency VSOC response to natural disasters, civil unrest, or other crises via live camera review and remote lockdown controls.
• Maintain on-call rotations, define requirements for the AlertMedia replacement, and run post-event gap analysis reviews.

Skills

SOC experience

Security platforms

Data analysis

ServiceNow

Crisis response

CapIndex/AlertMedia/Power Platform

Bachelor's degree

Education

Bachelor's degree or equivalent practical experience

Tools

Alarm.com

OpenEye

Smart Safes

Power Platform

Job description

Victra is Verizon’s largest premium retailer in the United States. As the VSOC Manager, you will own the alert lifecycle across physical security platforms, building criteria to separate real risk from noise and guiding a 40-person offshore monitoring team.

Reporting to the Senior Manager of Asset Protection Operations, you will lead the VSOC function through its maturation, manage emergency responses for storms, civil unrest, or other crises, and partner with store leadership.