Special Investigations Unit (SIU) - Team Lead

Ethos Risk Services; Dallas, Fort Worth (TX, TX); Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, and Vision Insurance

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

401(k) Matching

Employee Referral Bonus Program

Job summary

Ethos Risk Services in the United States is seeking a full-time Special Investigations Unit Team Lead to oversee a team of SIU coordinators, schedule and monitor field investigators, and ensure high-quality reports. The role involves training staff, communicating with clients, invoicing, and cross-selling services as opportunities arise.

The ideal candidate has a bachelor’s degree in Criminal Justice or related field, at least 2 years of claims investigation/adjusting, and bilingual

Qualifications

• Bachelor's degree in Criminal Justice, Legal Studies, or related field (preferred).
• Minimum of 2 years' experience in managing, investigating, or adjusting liability, property casualty, disability, or workers' compensation claims (required).
• Fluent in Spanish and English (bonus).

Responsibilities

• Oversee a team of SIU coordinators - schedule, coordinate, prepare, and monitor the assignments of field investigators.
• Document findings and draft summary reports.
• Review and/or edit written reports and recordings to ensure quality and accuracy.
• Communicate with clients, create invoices, monitor costs, and cross-sell other services to clients when opportunities arise.
• Train new coordinators and communicate with other departments.

Education

Bachelor's degree in Criminal Justice, Legal Studies, or related field

Job description

ABOUT US:

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

JOB SUMMARY:

We are seeking a full-time Special Investigations Unit (SIU) Team Leadto join our team. An SIU Team Lead oversees a team of SIU coordinators, schedules, coordinates, prepares, and monitors the assignments of our field investigators. The position reviews and/or edits written reports and recordings to ensure quality and accuracy. The Team Lead updates and communicates with clients, creates invoices, monitors costs, and cross-sells other services to clients when opportunities arise. This position will train new Coordinators and communicate with other departments, including sales and operations managers, to provide updates to files.

KEY RESPONSIBILITIES:

• Oversee a team of SIU coordinators - schedule, coordinate, prepare, and monitor the assignments of our field investigators.
• Document findings and draft summary reports.
• Review and/or edit written reports and recordings to ensure quality and accuracy.
• Communicate with clients, create invoices, monitor costs, and cross-sell other services to clients when opportunities arise.
• Train new coordinators and communicate with other departments.

QUALIFICATIONS:

• Education: Bachelor's degree in Criminal Justice, Legal Studies, or related field (preferred).
• Experience: Minimum of 2 years' experience in managing, investigating, or adjusting liability, property casualty, disability, or workers' compensation claims (required).
• Bonus: Fluent in Spanish and English

REMOTE WORK & BENEFITS

This is a 100% remote U.S.-based role, offering the flexibility to work from home while remaining closely connected to a collaborative leadership team.

Benefits include:

Paid Time Off and Sick Time | Medical, Dental, and Vision Insurance | Life Insurance | Short-Term, Long-Term & Disability Insurance | 401(k) Matching | Employee Referral Bonus Program

Candidates must be authorized to work in the United States and must not require current or future employment sponsorship.

At Ethos, you'll have the opportunity to make a meaningful impact, shape the future of our engineering organization, and help build the systems and processes that support our next stage of growth. To learn more about Ethos, visit our website: https://ethosrisk.com/about-us/

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.

A background check will be conducted, in accordance to the local state law and regulations.