Remote Site Reliability Engineer - Production Support

Bayside Solutions; Cupertino (CA); Remote; USD 83,000 - 96,000; Full time

Job summary

Bayside Solutions in Cupertino, CA is seeking a Site Reliability Engineer - Production Support for a W2 contract role. This remote position requires hands-on production support, incident management, and a focus on service reliability across cloud and data center deployments.

You will monitor health using Splunk, Datadog, and logs; manage incidents through the IM team; and work with Docker, Kubernetes, AWS, and Java in a fast-paced environment with strict SLAs.

Qualifications

• Hands-on production support in SLA-bound environments with real incident history.
• Experience with incident management, triage, escalation, RCA.
• Proficient with Splunk and command-line troubleshooting.
• Proficient in Linux/Unix and containerized workloads.
• Cloud experience focusing on AWS; Azure/AKS acceptable.
• Experience with payments/banking production environments is a plus.

Responsibilities

• Provide production and application support to ensure service reliability.
• Watch service health across production and drive issues to resolution.
• Manage incidents and lifecycle with IM team, meet SLAs.
• Monitor with Splunk and Datadog; investigate anomalies.
• Support cloud and datacenter deployments; assist rollbacks.
• Maintain in-house CD deployment process and scripts.
• Keep Git repos up to date and debug deployment scripts.

Skills

Splunk

Linux/Unix

Docker

Kubernetes

AWS

Datadog

Java

Incident management

NOC

SLAs

Tools

Datadog

Jira

ServiceNow ITSM

Git

Job description

Bayside Solutions in Cupertino, CA is seeking a Site Reliability Engineer - Production Support for a W2 contract role. This remote position requires hands-on production support, incident management, and a focus on service reliability across cloud and data center deployments.

You will monitor health using Splunk, Datadog, and logs; manage incidents through the IM team; and work with Docker, Kubernetes, AWS, and Java in a fast-paced environment with strict SLAs.