Remote Short-Term Disability Claims Specialist

Lincoln Financial Group; Radnor (Delaware County); Remote; USD 32,000 - 44,000; Full time

Job summary

Lincoln Financial Group is seeking a Claims Case Manager to communicate with claimants, employers and medical professionals to gather information about Short Term Disability claims and to collaborate with nurse case managers and physicians to determine approvals.

The role requires a High School diploma or GED, 1-2 years in claims or customer service, and strong written and verbal communication skills, plus excellent organization to manage multiple priorities and a high call volume.

Qualifications

• High School diploma or GED.
• 1-2 years of experience in claims, leaves or customer service.
• Strong written and verbal communication skills.
• Excellent organization skills with the ability to multi-task.
• Highly organized with proven ability to manage multiple priorities while handling a high volume of calls.

Responsibilities

• Communicating with claimants, employers and medical professionals via phone and email to gather information on Short Term Disability claims.
• Collaborating with case managers, nurse case managers and physicians to make timely claim determinations.
• Reviewing medical records and using tools to determine appropriate approval durations and future action plans.
• Performing accurate financial calculations in line with company and state guidelines.
• Providing exceptional customer service and identifying opportunities to assist customers.

Skills

Strong written and verbal comms

Excellent organization

Multi-tasking

Education

High School diploma or GED

Job description

Lincoln Financial Group is seeking a Claims Case Manager to communicate with claimants, employers and medical professionals to gather information about Short Term Disability claims and to collaborate with nurse case managers and physicians to determine approvals.

The role requires a High School diploma or GED, 1-2 years in claims or customer service, and strong written and verbal communication skills, plus excellent organization to manage multiple priorities and a high call volume.