Remote Services Center Supervising Attorney

Maryland Legal Aid; Annapolis (MD); On-site; USD 96,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

14 annual holidays

Job summary

Maryland Center for Legal Assistance (MCLA) seeks a full-time Supervising Attorney to lead the Remote Services Center in Annapolis, MD. The role oversees staff attorneys delivering legal advice via phone and chat, ensuring high-quality service and adherence to the brief advice model.

The ideal candidate is admitted to the Maryland Bar with at least three years of litigation or legal services experience, plus supervisory skills and strong customer service aptitude.

Qualifications

• Admitted to practice law in the State of Maryland.
• At least three years of litigation or relevant legal services experience, including supervisory or leadership responsibilities.
• Strong understanding of MCLA’s brief advice model and ability to balance supervisory duties with direct client service.

Responsibilities

• Supervise the daily work of Remote Services Center attorneys, including via phone and online chat.
• Collaborate with the supervisory team on hiring, onboarding, trainings, scheduling, and quality assurance.
• Provide brief legal advice to self-represented litigants and help prepare pleadings and court materials.
• Assist litigants with Maryland civil legal issues across a broad range of matters.
• Identify operational challenges and help develop Center practices and resources.
• Support other offices and service delivery models as needed.
• Maintain coverage during the 12:00 p.m.–8:00 p.m. shift, Monday–Friday, with occasional after-hours support.

Skills

Maryland Bar

Litigation experience

Supervisory experience

Brief advice model

Spanish fluency (preferred)

Job description

Maryland Center for Legal Assistance (MCLA) seeks a full-time Supervising Attorney to lead the Remote Services Center in Annapolis, MD. The role oversees staff attorneys delivering legal advice via phone and chat, ensuring high-quality service and adherence to the brief advice model.

The ideal candidate is admitted to the Maryland Bar with at least three years of litigation or legal services experience, plus supervisory skills and strong customer service aptitude.