Remote ServiceNow TPSM Consultant | UAT & Integrations

SHI; Phoenix (AZ); Remote; USD 100,000 - 170,000; Full time

Job summary

SHI International Corp. in the United States is seeking a ServiceNow Technical Consultant with TPSM expertise to join our ServiceNow practice as a technical implementation specialist for customer onboarding, system integrations, and automated testing.

You’ll support customer implementations end-to-end—ensuring smooth configuration, successful User Acceptance Testing (UAT), and ongoing service delivery and quality.

Qualifications

• 3-5 years of experience supporting ServiceNow or similar CSM and ITSM environments.
• Hands on ServiceNow experience, especially with ServiceNow playbooks, integrations, process mapping, workflows, and catalog configuration.
• Experience supporting UAT, troubleshooting issues, and working with customers.
• Strong skills with Automated Test Framework (ATF) and test automation.
• Excellent communication and problem-solving abilities.

Responsibilities

• Install and configure ServiceNow integration functionality for provider and consumer environments.
• Set up vendor catalog items, mappings, and data transformations.
• Configure remote tasks for bi-directional synchronization.
• Apply and maintain the customer onboarding playbook, including associated workflows.
• Validate User Acceptance Testing (UAT) scenarios and baseline functionality.
• Support customer testers and provide instructions and workflow guidance.
• Triage UAT issues and triage with internal teams as needed.
• Ensure UAT environment readiness and confirm acceptance criteria.
• Build and update test plans and test suites for ongoing development and deployments.
• Support regression testing during upgrades.
• Reduce manual test effort through automation coverage.
• Act as a ServiceNow SME on deployed TPSM functionality and best practices.

Skills

ServiceNow

UAT

Test automation

Communication

Tools

ServiceNow

ATF

Job description

SHI International Corp. in the United States is seeking a ServiceNow Technical Consultant with TPSM expertise to join our ServiceNow practice as a technical implementation specialist for customer onboarding, system integrations, and automated testing.

You’ll support customer implementations end-to-end—ensuring smooth configuration, successful User Acceptance Testing (UAT), and ongoing service delivery and quality.