Remote ServiceNow IT Business Analyst

TEKsystems; Atlanta (GA); Remote; USD 56,000 - 68,000; Full time

Job summary

TEKsystems is seeking an IT Business Analyst with ServiceNow experience for a contract-to-hire role that can be worked remotely from Atlanta, GA. The analyst serves as a liaison between business stakeholders and the ServiceNow platform team to deliver solutions and improve adoption.

The candidate will gather and validate requirements, translate them into user stories, manage backlogs in Agile, and coordinate UAT, while aligning with IT governance, cybersecurity, asset management, audit, and

Qualifications

• Gather, document, analyze, and validate business requirements.
• Translate requirements into actionable user stories and platform enhancements.
• Manage backlogs within Agile frameworks and coordinate User Acceptance Testing (UAT).
• Ensure alignment with IT governance, cybersecurity, asset management, audit and compliance objectives.

Responsibilities

• Facilitate requirements gathering sessions with stakeholders.
• Create process documentation and workflow diagrams.
• Coordinate UAT and monitor platform performance and user satisfaction metrics.
• Collaborate with product owners, developers, admins, and business leaders to optimize ServiceNow.

Skills

ServiceNow

Agile methodologies

Stakeholder management

UAT coordination

Process analysis

Tools

Jira

Job description

TEKsystems is seeking an IT Business Analyst with ServiceNow experience for a contract-to-hire role that can be worked remotely from Atlanta, GA. The analyst serves as a liaison between business stakeholders and the ServiceNow platform team to deliver solutions and improve adoption.

The candidate will gather and validate requirements, translate them into user stories, manage backlogs in Agile, and coordinate UAT, while aligning with IT governance, cybersecurity, asset management, audit, and