Remote ServiceNow IT BA — Agile & UAT Lead

TEKsystems; Dallas (TX); Remote; USD 56,000 - 68,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan pre-tax & Roth

Life Insurance & AD&D

Disability insurance

HSA available

Transit benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems is seeking an IT Business Analyst with ServiceNow experience for a contract-to-hire role that can be worked remotely. The position is based out of Dallas, TX, and requires coordinating with product owners, developers, and business leaders to optimize the ServiceNow platform.

The ideal candidate will gather and document business requirements, translate them into actionable user stories, and drive successful delivery of enhancements while adhering to IT governance and IT service

Qualifications

• Experience with ServiceNow platform and ITSM practices.
• Ability to gather and document business requirements.
• Experience working in Agile environments with backlog management.

Responsibilities

• Facilitate requirements gathering sessions.
• Create process documentation and workflow diagrams.
• Manage backlogs within Agile frameworks.
• Coordinate User Acceptance Testing (UAT).
• Monitor platform performance and customer satisfaction metrics.
• Ensure alignment with IT governance, cybersecurity, asset management, audit, and compliance.

Skills

ServiceNow

Business analysis

Agile methodologies

Stakeholder management

UAT coordination

Job description

TEKsystems is seeking an IT Business Analyst with ServiceNow experience for a contract-to-hire role that can be worked remotely. The position is based out of Dallas, TX, and requires coordinating with product owners, developers, and business leaders to optimize the ServiceNow platform.

The ideal candidate will gather and document business requirements, translate them into actionable user stories, and drive successful delivery of enhancements while adhering to IT governance and IT service