Remote ServiceNow BA for SPM & Agile Delivery

NTT Data Americas, Inc.; Mahwah (NJ); A distancia; USD 96.000 - 103.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Business Analyst to join the ServiceNow Platform Team for a remote role in the United States. You will gather and document business requirements, translate them into user stories and acceptance criteria, and lead workshops, backlog refinement, and UAT to ensure delivery alignment with ServiceNow capabilities.

Required 3+ years in business analysis and ServiceNow SPM, 5+ years in BA disciplines, and Agile/SAFe certification.

Formación

• 3+ years of experience as a Business Analyst, Product Analyst, Functional Analyst, or similar role.
• 3+ years of hands-on experience with ServiceNow SPM (Demand Management, CWM, Strategic Planning).
• 5+ years in business analysis disciplines (elicitation, mapping, gap analysis, stakeholder mgmt, documentation).
• 3+ years in Agile/Hybrid delivery, user stories, backlog refinement, sprint planning.
• Agile/SAFe or equivalent certification.
• Strong ability translating requirements into deliverables.
• Excellent analytical, problem-solving, facilitation, and communication skills.
• Able to communicate with both technical and non-technical stakeholders.

Responsabilidades

• Partner with stakeholders, product owners, process owners, and technical teams to gather, analyze and document requirements.
• Translate requirements into user stories, acceptance criteria, processes, and specifications.
• Facilitate workshops, interviews, backlog refinement, sprint planning, demos, and UAT.
• Analyze current processes, identify gaps, and recommend improvements aligned with ServiceNow.
• Collaborate with ServiceNow admins, developers, QA, and delivery leads to validate solutions.
• Create and maintain BRDs, functional specs, process maps, test scenarios, and release notes.
• Use ServiceNow SPM to manage demands, enhancements, user stories, defects and Agile delivery.
• Support testing, defect tracking, business validation, and deployment readiness.

Conocimientos

Business Analysis

ServiceNow SPM

Agile / SAFe

Requirements elicitation

Process mapping

Stakeholder management

Documentation

Communication

Educación

Bachelor's degree (Business Administration/IT/CS/Engineering)

Herramientas

ServiceNow SPM

Descripción del empleo

NTT DATA is seeking a Business Analyst to join the ServiceNow Platform Team for a remote role in the United States. You will gather and document business requirements, translate them into user stories and acceptance criteria, and lead workshops, backlog refinement, and UAT to ensure delivery alignment with ServiceNow capabilities.

Required 3+ years in business analysis and ServiceNow SPM, 5+ years in BA disciplines, and Agile/SAFe certification.