Remote ServiceNow Engagement Leader | ITOM/ITSM Solutions

Myriad360; Kentucky; Remote; USD 105,000 - 115,000; Full time

Benefits offered by this job

Company-subsidized medical benefits

Dental and vision coverage

17 paid time off days

Flexible work arrangements

Retirement savings plans

Paid long-term disability

Basic life insurance

Job summary

Myriad360 is seeking a ServiceNow Engagement Manager to lead client-facing implementations and ensure delivery in ITOM/ITSM environments. With responsibilities spanning engagement ownership and pre-sales support, the ideal candidate will have 3-5 years of experience with ServiceNow and Agile methodologies. The role offers opportunities for career advancement, flexible work arrangements, and competitive medical benefits, including 17 paid time off days. Proficiency in stakeholder management and a consultative approach are essential.

Qualifications

• 3-5 years of hands-on experience with the ServiceNow platform.
• Ability to design complex business solutions.
• Experience leading or guiding ServiceNow implementations.

Responsibilities

• Lead client-facing implementations of ServiceNow.
• Ensure successful delivery across ITOM/ITSM environments.
• Build relationships with team members, partners, and customers.

Skills

ServiceNow implementations

Agile methodologies

Stakeholder management

ITSM and ITOM

Consultative communication

Education

ServiceNow Foundational Certifications (CSA and/or CAD)

ServiceNow Implementation Certifications (CIS)

Tools

ServiceNow

ITIL

Job description

Myriad360 is seeking a ServiceNow Engagement Manager to lead client-facing implementations and ensure delivery in ITOM/ITSM environments. With responsibilities spanning engagement ownership and pre-sales support, the ideal candidate will have 3-5 years of experience with ServiceNow and Agile methodologies. The role offers opportunities for career advancement, flexible work arrangements, and competitive medical benefits, including 17 paid time off days. Proficiency in stakeholder management and a consultative approach are essential.