Senior ServiceNow ITOM Architect | Enterprise Solutions Lead

Empiric; Tampa (FL); On-site; USD 120,000 - 150,000; Full time

Job summary

A tech consulting firm seeks a Senior ServiceNow Architect (ITOM) to lead the design and implementation of IT Operations Management solutions. The role requires expertise in ITOM modules, stakeholder management, and enterprise-level implementations. Candidates must possess extensive IT experience and relevant ServiceNow certifications. The position is based in Tampa, Florida, with an onsite requirement for key phases of project execution.

Qualifications

• 10+ years of IT experience, with at least 5+ years in ServiceNow architecture and solution design.
• Solid understanding of ITIL, ITSM, and IT operations processes in a large enterprise environment.
• Experience with ServiceNow integrations with monitoring tools.

Responsibilities

• Define and own the overall ServiceNow ITOM architecture and roadmap.
• Lead workshops with stakeholders to translate business needs into scalable technical solutions.
• Provide technical governance and establish best practices for ITOM deployment.

Skills

ServiceNow architecture and solution design

ITOM modules expertise

Enterprise-level ServiceNow implementations

Stakeholder management

Communication and leadership skills

Education

ServiceNow Certified Implementation Specialist (ITOM)

ServiceNow Certified System Administrator

Tools

Splunk

Dynatrace

AppDynamics

Job description

A tech consulting firm seeks a Senior ServiceNow Architect (ITOM) to lead the design and implementation of IT Operations Management solutions. The role requires expertise in ITOM modules, stakeholder management, and enterprise-level implementations. Candidates must possess extensive IT experience and relevant ServiceNow certifications. The position is based in Tampa, Florida, with an onsite requirement for key phases of project execution.