Remote ServiceNow Developer - AI-Driven ITSM/ITOM

Sapiens International

Town of Poland (NY)

On-site

USD 31,587 - 47,381

Full time

11 days ago

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Job summary

Sapiens International is seeking an experienced ServiceNow Developer to design, develop, configure, and implement scalable solutions on the ServiceNow platform. You will partner with business and technical stakeholders to deliver high-quality solutions that improve operational efficiency and user experience, while leveraging AI tools to boost productivity and delivery outcomes.

Location: Poland, remote. Responsibilities include building and configuring modules, managing workflows, administering

Qualifications

Bachelor’s degree in computer science, Information Technology, or related field.
Minimum 3 years of experience as a ServiceNow Developer (must).
Strong knowledge of ServiceNow modules: CSM, ITSM, Case Management, Account Management, Incident, Change, SLA, Service Catalog, ACL Management.
Experience with AI tools and AI-enabled capabilities to support ServiceNow development (must).
Experience with workflows; Workflow Editor and Flow Designer, business rules, UI policies, and catalog development.
Familiarity with administration: user management, role management, and security configuration.
Experience with ITOM and Portal development (advantage).
Experience with cloud-native/Born in the Cloud company experience (advantage).

Responsibilities

Develop and implement ServiceNow applications and modules in accordance with business requirements.
Customize and configure ServiceNow applications, workflows, forms, and reports.
Develop and maintain ServiceNow workflows, catalog items, business rules, UI policies, customer metadata uploads, and integrations.
Perform ServiceNow administration activities, including user management, role management, and security configuration.
Conduct testing, debugging, and troubleshooting of ServiceNow applications and integrations.
Maintain up-to-date knowledge of ServiceNow releases, features, and leading practices.
Analyze customer requirements and translate them into effective ServiceNow solutions.
Investigate and resolve defects reported by end users and backend users.
Perform data fixes across instances and support implementation updates and defect resolution.
Leverage AI tools to support solution design, development, analysis, troubleshooting, automation, and productivity improvement within ServiceNow delivery activities.