REMOTE ServiceNow Developer/Administrator

Belcan; Cincinnati (OH); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Education assistance

Paid time off

Job summary

Belcan is seeking a ServiceNow Developer/Administrator in Cincinnati, OH to support multiple FedRamp ServiceNow instances in a fast-paced Agile environment. The role involves administration, production support, and collaboration with cross-functional teams to meet business needs.

Active Secret Clearance is required. 3+ years of ServiceNow administration experience, CSA certification, and US citizenship are required.

Qualifications

• 3+ years of ServiceNow platform administration experience.
• Experience with Incident, Problem, Change Management, Knowledge, Service Catalog, ITOM/CMDB.
• CSA certification is required; CIS for SPM/APM is a plus.

Responsibilities

• Configure and develop on the ServiceNow platform, including routine changes and adjustments.
• Provision, install, configure, operate, and maintain the ServiceNow platform.
• Perform regular system monitoring and verify availability of ServiceNow apps.
• Collaborate with cross-functional teams to upgrade and patch ServiceNow across instances.
• Assist with report configuration, dashboards, and operational tasks.
• Provide code reviews and shadow junior admins/developers as needed.
• Support production and non-prod instances and monitor support cases.

Skills

ServiceNow Admin

Incident/Problem/Change

CSA certification

US citizenship

Secret clearance

CIS for SPM/APM (preferred)

Job description

A ServiceNow Developer/Administrator job in Cincinnati, OH 45215 is currently available through Belcan at one of our key aerospace clients. As a ServiceNow Developer/Administrator you will work in a fast-paced Agile environment supporting the ServiceNow Platform. You will administer and support multiple FedRamp ServiceNow instances to meet the unique business needs of our users and stakeholders. You will work with cross-functional teams including architects, business analysts, developers, product owners and other stakeholders to understand, and provide solutions across different applications on the ServiceNow Platform. You will perform production support including incident resolution and troubleshooting.

Active Secret Clearance is required for this opportunity!

Job Duties:

• Configures and develops on the ServiceNow platform including routine changes or configuration and adjustments as requested
• Provision, install, configure, operate, and maintain the ServiceNow platform
• Perform daily, weekly, monthly system monitoring, verifying the integrity and availability of ServiceNow applications
• Collaborate with Platform and Delivery teams to perform ServiceNow upgrades and patching. Coordinate system updates across different instances, ensure latest patches, and configuration changes
• Assist with report configuration, dashboards, and maintenance and perform operational administrative tasks, as needed
• Actively collaborates with other teammates to perform code reviews, discuss new developments and projects, and shadow other junior admins/developers as needed
• Support the administration for Production and non-prod instances
• Collaborate with the Production Support and ServiceNow Operation teams to monitor support cases
• Document administrative processes and issues resolution
• Working with business line stakeholders to develop clear requirements.
• Participate in the daily scrum meeting and other related Agile ceremonies
• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform for any reported problems across all instances.

Required Qualifications:

• 3+ Years' experience with ServiceNow Platform Administration
• 3+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog, ITOM/CMDB * Current ServiceNow System Administrator (CSA) certification required
• Ability to troubleshoot complex technical issues
• Experience diagnosing performance related issues
• Priority consideration given to candidates that possess a current ServiceNow Certified Implementation Specialist (CIS) for SPM and/on APM certification
• Due to the nature of the work performed, US Citizenship is a requirement
• Must have an Active Secret Clearance or the ability to obtain one

Preferred Qualifications & Skills:

• ServiceNow Development and Administration/Integration
• ServiceNow Certified Application Developer
• ITIL v3 or ITIL v4

Compensation:

We provide a competitive pay and benefits package. This position is offering a salary rate of $95,000 to $115,000 however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws