Remote ServiceNow Dashboard Developer / Data Analyst

G2IT, LLC.; Quantico (VA); Remoto; USD 80.000 - 100.000; Tempo pieno

Descrizione del lavoro

G2IT, LLC. is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to support a large-scale DoD IT Customer Support Services program. You will design and maintain dashboards using ServiceNow Performance Analytics, Power BI, and ITSM data to provide real-time visibility into performance metrics.

Remote work is offered with up to 10% travel. The role requires a DoD Secret clearance, U.S. citizenship, and a strong background in BI, data analytics, and enterprise reporting to drive

Competenze

• Active DoD Secret clearance required to start.
• U.S. citizenship required.
• Bachelor's degree with 5+ years or Master’s with 3+ years, or equivalent experience.
• 10+ years in BI, data analytics, or data engineering.
• 5+ years building enterprise Power BI dashboards and reporting.
• Experience with ServiceNow ITSM data, reporting, dashboards or Performance Analytics.

Mansioni

• Design, develop, and maintain interactive dashboards and reports with ServiceNow Performance Analytics and Power BI.
• Monitor incidents, service requests, SLAs, ticket resolution times, and IT service performance.
• Integrate data from ServiceNow ITSM modules (Incident, Request, Knowledge, CMDB).
• Develop automated reporting to provide timely performance metrics.
• Create executive dashboards tracking KPIs, SLAs, and customer satisfaction.
• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI.
• Develop data models, DAX calculations, and Power Query transformations.
• Analyze ITSM data to identify trends, bottlenecks, and improvement opportunities.
• Build visualizations for First Contact Resolution, backlog, and service availability.
• Collaborate with ServiceNow Developers, ITSM teams, and stakeholders to gather requirements.
• Maintain data accuracy, security, access controls, and compliance with DoD requirements.
• Support Agile development activities, including sprint planning, dashboards demonstrations, testing, and feedback.
• Assist with reporting automation, predictive analytics, and continuous improvement initiatives.

Conoscenze

Analytical thinking

Communication skills

Independent work

Team collaboration

Formazione

Bachelor's degree in relevant field

Master's degree in relevant field

Strumenti

Power BI

ServiceNow ITSM

APIs

Descrizione del lavoro

G2IT, LLC. is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to support a large-scale DoD IT Customer Support Services program. You will design and maintain dashboards using ServiceNow Performance Analytics, Power BI, and ITSM data to provide real-time visibility into performance metrics.

Remote work is offered with up to 10% travel. The role requires a DoD Secret clearance, U.S. citizenship, and a strong background in BI, data analytics, and enterprise reporting to drive