Remote ServiceNow Dashboard Pro for DoD Data Analytics

G2IT; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to support a large-scale DoD IT program. The role focuses on ServiceNow, Performance Analytics, Power BI, and ITSM to design dashboards, automate reporting, and transform IT service data into actionable insights.

The position offers remote work with up to 10% travel and requires an active DoD Secret clearance. Candidates must be U.S. citizens and bring extensive BI and ServiceNow expertise to government-grade operations.

Qualifications

• Bachelor’s degree with 5 years of related experience or Master’s with 3 years, or 4 extra years of related experience in lieu of a degree.
• Experience with ServiceNow ITSM data, reporting, dashboards, or Performance Analytics.
• Strong Power BI proficiency including data modeling, DAX, and data refresh.

Responsibilities

• Design, develop, and maintain interactive dashboards and reports using ServiceNow Performance Analytics and Microsoft Power BI.
• Build and customize ServiceNow reports and dashboards to monitor incidents, service requests, SLAs, ticket resolutions, and IT service performance.
• Extract, analyze, and integrate data from ServiceNow ITSM modules (Incident, Request, Knowledge, CMDB).
• Develop automated reporting solutions providing government leadership with timely performance metrics.
• Create executive dashboards tracking KPIs, SLAs, customer satisfaction, and delivery trends.
• Use SQL, APIs, and data integration tools to connect ServiceNow with Power BI and other sources.
• Develop data models, DAX calculations, and Power Query transformations for reporting accuracy and efficiency.
• Analyze ITSM data to identify trends, bottlenecks, and optimization opportunities.
• Collaborate with developers, ITSM teams, analysts, and stakeholders to gather reporting requirements.
• Maintain data accuracy, security, and DoD cybersecurity compliance.

Skills

Data analytics

Dashboard development

Reporting automation

Data modeling

SQL proficiency

Security awareness

Education

Bachelor’s degree with 5 years of related experience

Master’s degree with 3 years of related experience

Additional 4 years of relevant experience in lieu of a degree

Tools

ServiceNow

Power BI

SQL

APIs

Power Query

DAX

Job description

G2IT is seeking an experienced ServiceNow Dashboard Developer / Data Analyst to support a large-scale DoD IT program. The role focuses on ServiceNow, Performance Analytics, Power BI, and ITSM to design dashboards, automate reporting, and transform IT service data into actionable insights.

The position offers remote work with up to 10% travel and requires an active DoD Secret clearance. Candidates must be U.S. citizens and bring extensive BI and ServiceNow expertise to government-grade operations.