ServiceNow - CMDB Admin (Remote role in the US)

NTT DATA, Inc.; Plano (TX); Remote; USD 71,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life and AD&D insurance

Job summary

NTT DATA Services is seeking a ServiceNow - CMDB Administrator for a remote role in the US, primarily based in Plano, TX. The role maintains CMDB data integrity, supports discovery and service mapping, and enables ITSM and asset processes through reliable CMDB practices.

The candidate should have 3+ years of ServiceNow admin experience and 2+ years in CMDB, with knowledge of CSDM and related tools. Excellent communication and governance skills are required.

Qualifications

• 3+ years of ServiceNow administration experience.
• 2+ years of CMDB administration experience including knowledge of CSDM, Discovery, and Service Mapping.
• Experience with data governance and CI lifecycle management.

Responsibilities

• Administer and maintain the ServiceNow CMDB and data model.
• Monitor CI accuracy and governance; support Discovery, Service Mapping, and CMDB integrations.
• Develop CMDB dashboards and health reports; collaborate with infra and app teams.

Skills

ServiceNow administration

CMDB administration

Discovery & Service Mapping

Data governance

Stakeholder management

Education

Bachelor degree or equivalent

Tools

ServiceNow

ITSM tooling

Job description

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ServiceNow - CMDB Admin (Remote role in the US)

Date: Sep 28, 2026

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a ServiceNow - CMDB Admin (Remote role in the US) to join our team in Plano, Texas (US-TX), United States (US).

This is a remote role in the US. Must be able to work MST time zone. Only GC or US Citizens will be considered.

ServiceNow CMDB Administrator

Role Summary
The ServiceNow CMDB Administrator is responsible for maintaining the integrity, governance, and operational effectiveness of the Configuration Management Database (CMDB). This role ensures accurate configuration item data, supports Service Mapping and Discovery initiatives, and enables ITSM and Asset Management processes through reliable configuration management practices.

• Administer and maintain the ServiceNow CMDB and data model.
• Manage CMDB governance, standards, and data quality processes.
• Monitor Configuration Item (CI) accuracy and compliance.
• Support Discovery, Service Mapping, and CMDB integrations.
• Maintain CI classes, relationships, and identification rules.
• Perform audits, reconciliation, and remediation activities.
• Develop CMDB dashboards and health reports.
• Collaborate with infrastructure and application teams.
• Support ITSM and Asset Management processes using CMDB data.
• Troubleshoot CMDB issues and drive continuous improvement.

Basic Qualifications

• 3+ years of ServiceNow administration experience.
• 2+ years of CMDB administration experience including:
• Knowledge of CSDM, Discovery, and Service Mapping
• Experience with data governance and CI lifecycle management.

Preferred Qualifications:

An alytical and troubleshooting skills

• Bachelor degree or equivalent experience in IT or related field.
• Experience with reporting and dashboard creation
• Excellent communication and stakeholder management skills.

Certifications

• S erviceNow Certified System Administrator (CSA) (Required)
• ServiceNow Certified Implementations Specialist (CIS) – Data Foundations (Required)
• ServiceNow Certified Implementation Specialist (CIS) – Discovery (preferred)
• ServiceNow Certified Implementation Specialist (CIS) - Service Mapping (preferred)
• ITIL Foundation Certification (preferred)

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $71,000-$120,000 . Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on our EEO rights under the law, please click here . For Pay Transparency information, please click here .