Remote ServiceNow Business Analyst – Federal Program

NETbuilder; Baltimore (MD); Hybrid; USD 90,000 - 115,000; Full time

Job summary

NETbuilder is building a ServiceNow-focused business analysis team for a federal program, serving as the bridge between agency stakeholders and the development team. You will translate mission and operational needs into clear, buildable requirements and ensure what ships fulfills the program’s objectives.

We seek analysts who ask the right questions, write actionable requirements, and keep stakeholders informed without being chased, while collaborating in an Agile environment.

Qualifications

• 3+ years as a business analyst on ServiceNow implementations.
• Domain experience in at least one specialization (SAM or CAM).
• Experience writing user stories and acceptance criteria in an Agile team.
• Working knowledge of the CSDM and ITIL practices.
• Ability to obtain and maintain a Public Trust.
• Confident facilitation and clear writing for technical and non-technical audiences.

Responsibilities

• Lead requirements sessions with agency stakeholders and write user stories with clear acceptance criteria.
• Map current-state and future-state processes against ServiceNow out-of-box capability and the CSDM.
• Run fit-gap analysis and steer the team away from unnecessary customization.
• Work with the product owner to refine and prioritize the backlog.
• Plan and support user acceptance testing: test scripts, defect triage, and sign-off.
• Produce process documentation, training material, and release notes.
• Define and report measures that show whether a capability is working, such as CMDB completeness or license compliance.

Skills

BA experience

ServiceNow knowledge

User stories

CSDM & ITIL

Public Trust eligibility

Facilitation & writing

Job description

NETbuilder is building a ServiceNow-focused business analysis team for a federal program, serving as the bridge between agency stakeholders and the development team. You will translate mission and operational needs into clear, buildable requirements and ensure what ships fulfills the program’s objectives.

We seek analysts who ask the right questions, write actionable requirements, and keep stakeholders informed without being chased, while collaborating in an Agile environment.