Senior ServiceNow Engineer - Remote (Federal)

ITC Federal, Inc.; Fairfax (VA); Hybrid; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision

401(k)

Flexible Spending Account (FSA)

11 Paid Federal Holidays

PTO

Education reimbursement

Job summary

ITC Federal, Inc. is seeking a Senior ServiceNow Developer to design, build, and deploy ServiceNow solutions for federal agency clients.

The role leads complex builds from requirements through rollout, mentors other developers, and ensures upgrades are maintainable within a security-conscious environment. The candidate will implement catalog items, Flow Designer automations, and integrations via IntegrationHub, while upholding development standards and compliance with federal IT controls.

Qualifications

• 6+ years of hands-on ServiceNow development and configuration experience.
• Bachelor's Degree in Computer Science, Information Systems, or a related field from an accredited university.
• Strong server-side and client-side JavaScript, Glide APIs, Business Rules, and Script Includes.
• Experience building Service Catalog items, workflows or Flow Designer automations, and integrations using REST, SOAP, and IntegrationHub.
• Demonstrated ownership of complex builds from requirements through rollout.
• Track record of setting or enforcing development standards on a team and representing technical solutions in client-facing discussions.
• Demonstrated experience delivering in an Agile/Scrum environment.
• Strong communication skills and the ability to work independently and across technical and functional teams.

Responsibilities

• Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows.
• Write and maintain server-side and client-side JavaScript using Glide APIs, Business Rules, Script Includes, Client Scripts, and ACLs.
• Favor configuration over customization, keeping the instance upgradeable and avoiding custom scripts that create long-term technical debt.
• Build advanced Service Catalog items, including catalog client scripts, UI policies, variable sets, and record producers.
• Design and build Flow Designer automations that are readable and maintainable by developers who did not build them.
• Deliver request experiences that end users adopt willingly rather than work around.
• Support ongoing improvement and optimization of core ITSM modules, including Incident, Problem, Change, Request, and Knowledge Management.
• Partner with business analysts and platform administrators on process design, advising when a requested configuration will create risk in future releases.
• Design and implement integrations with third-party systems using REST and SOAP web services and IntegrationHub.
• Build the transforms, error handling, and retry logic that keep integrations reliable and supportable over time.
• Execute unit, integration, and regression testing, including ATF coverage, with the goal of clean deployments.
• Maintain update sets, release documentation, and technical design records so every release can be explained and reversed.
• Identify risks, dependencies, and design gaps early in the development lifecycle.
• Ensure solutions meet federal IT standards, including Section 508 accessibility and FISMA/NIST controls.
• Mentor developers, promote ServiceNow development best practices, and lead code reviews and governance checks.
• Participate in client calls and translate business requirements into actionable technical solutions.

Skills

ServiceNow development

JavaScript (server-side & client-side)

Glide APIs

Business Rules

Script Includes

REST

SOAP

IntegrationHub

Education

Bachelor's Degree in Computer Science / Information Systems or related field

Tools

ServiceNow

Job description

ITC Federal, Inc. is seeking a Senior ServiceNow Developer to design, build, and deploy ServiceNow solutions for federal agency clients.

The role leads complex builds from requirements through rollout, mentors other developers, and ensures upgrades are maintainable within a security-conscious environment. The candidate will implement catalog items, Flow Designer automations, and integrations via IntegrationHub, while upholding development standards and compliance with federal IT controls.