Remote ServiceNow Analyst: ITSM & Documentation Lead

ASM Research, An Accenture Federal Services Company; Jackson (MS); Remote; USD 70,000 - 91,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, focusing on documenting requirements and implementing lightweight workflow changes. You will work with stakeholders to ensure capabilities, documentation, and training materials align with operations and continuity objectives.

The role maintains up-to-date configuration records, coordinates with engineers on enhancements, and supports backup, recovery, and

Qualifications

• Bachelor’s degree or equivalent work experience in CS/IT/Engineering.
• 0–3 years in ServiceNow, ITSM support, or related roles.
• Strong problem-solving and communication skills.
• Translate business needs into clear functional requirements and simple configurations.
• Ability to obtain Public Trust and U.S. citizenship for this remote federal IT position.

Responsibilities

• Gather and document business and functional requirements for ServiceNow features.
• Configure basic workflows, forms, catalogs, and reports in ServiceNow.
• Maintain platform documentation including architecture diagrams and data flows.
• Participate in backup, recovery, and disaster-recovery planning and testing.
• Support training with user guides and knowledge-base articles.
• Coordinate with ServiceNow engineers on complex enhancements and UAT.
• Assist with routine operations and monitoring and basic troubleshooting.

Skills

Problem solving

Communication

Collaboration

Requirements analysis

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

Tools

ServiceNow

ITSM platforms

Job description

ASM Research, An Accenture Federal Services Company, seeks a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, focusing on documenting requirements and implementing lightweight workflow changes. You will work with stakeholders to ensure capabilities, documentation, and training materials align with operations and continuity objectives.

The role maintains up-to-date configuration records, coordinates with engineers on enhancements, and supports backup, recovery, and