CONFIGURATION ANALYST - SERVICENOW

Black Financial Consult; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Black Financial Consult is seeking a Configuration Analyst to configure and maintain ServiceNow instances for enterprise ITSM needs in a fully remote role in the United States.

You will translate business requirements into technical configurations, design workflows and forms, document changes, and collaborate with developers and analysts in Agile delivery.

Qualifications

• 3–6 years of experience in ServiceNow configuration or similar enterprise platform roles.
• Strong knowledge of ITSM processes and configuration principles.
• Experience in agile or structured delivery environments.
• Proven ability to translate business needs into technical configurations.
• Excellent analytical, documentation, and problem-solving skills.

Responsibilities

• Configure and maintain ServiceNow modules, workflows, forms, and business rules.
• Translate business requirements into system configurations.
• Support setup and optimization of platform configurations across environments.
• Maintain configuration documentation and change logs.
• Collaborate with developers, business analysts, and product teams.
• Assist in testing and validating configured solutions.
• Ensure configurations align with governance and best practices.
• Participate in Agile ceremonies and delivery planning sessions.

Skills

ServiceNow configuration

Workflow configuration

ITSM processes

Agile methodologies

Documentation

Job description

This is a remote position. The Configuration Analyst will be responsible for configuring and maintaining enterprise systems, primarily ServiceNow, ensuring that platform setups align with business requirements and best practices. The role focuses on system configuration, workflow setup, data structure alignment, and platform optimization.

Key Responsibilities

• Configure and maintain ServiceNowmodules, workflows, forms, and business rules.
• Translate business requirements into system configurations.
• Support setup and optimization of platform configurations across environments.
• Maintain configuration documentation and change logs.
• Assist in implementing enhancements, patches, and system updates.
• Troubleshoot configuration-related issues and provide resolution support.
• Collaborate with developers, business analysts, and product teams.
• Support testing and validation of configured solutions.
• Ensure configuration aligns with governance and best practices.
• Participate in Agile ceremonies and delivery planning sessions.

Required Qualifications

• 3–6 years of experience in ServiceNow configuration or similar enterprise platform roles.
• Strong understanding of system configuration principles and ITSM processes.
• Experience working in agile or structured delivery environments.
• Strong analytical, documentation, and problem-solving skills.
• Ability to translate business needs into technical configurations.

Technical Skills

• ServiceNowconfiguration (ITSM or related modules)
• Workflow and process configuration
• Form design and business rules setup
• Data configuration and management
• Testing and validation of configurations
• Version control and change tracking practices

Originally posted on Himalayas