Remote ServiceNow Analyst | ITSM, Docs & DRP Lead

ASM Research, An Accenture Federal Services Company; Honolulu (HI); Remote; USD 69,700 - 91,350; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Analyst in Honolulu, Hawaii. This role focuses on analyzing and configuring the ServiceNow platform to align with operational needs. Responsibilities include documenting requirements, enhancing workflows, and supporting training.

The ideal candidate holds a Bachelor's degree in a related field and has up to 3 years of experience in ITSM or ServiceNow roles. The salary range for this position is between $69,700 and $91,350.

Qualifications

• 0-3 years of experience in ServiceNow or ITSM support.
• Familiarity with ServiceNow or comparable IT service-management platforms.
• Ability to obtain and maintain a Public Trust investigation.

Responsibilities

• Gather and document business and functional requirements.
• Configure basic workflows and reports in ServiceNow.
• Maintain platform documentation for audits and continuity planning.
• Participate in backup and disaster-recovery planning.
• Support training with user guides and knowledge-base articles.

Skills

Problem-solving

Communication

Collaboration

ServiceNow workflows

Documentation

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

Job description

ASM Research, An Accenture Federal Services Company, is seeking a ServiceNow Analyst in Honolulu, Hawaii. This role focuses on analyzing and configuring the ServiceNow platform to align with operational needs. Responsibilities include documenting requirements, enhancing workflows, and supporting training.

The ideal candidate holds a Bachelor's degree in a related field and has up to 3 years of experience in ITSM or ServiceNow roles. The salary range for this position is between $69,700 and $91,350.