Remote ServiceNow Analyst | ITSM, Docs & DRP Lead

ASM Research, An Accenture Federal Services Company; Augusta (ME); Remote; USD 69,700 - 91,350; Full time

Job summary

ASM Research is seeking a ServiceNow Analyst in Augusta, Maine. This role involves analyzing and configuring the ServiceNow platform, focusing on documenting requirements and managing workflows. You will collaborate with stakeholders to ensure that ServiceNow aligns with operational requirements.

The ideal candidate will hold a relevant bachelor's degree and have up to 3 years of ITSM support experience. The role offers a salary range of $69,700 to $91,350, alongside comprehensive benefits.

Qualifications

• 0-3 years of experience in ServiceNow or ITSM support.
• Strong ability to translate business needs into functional requirements.
• Familiarity with ServiceNow workflows and administration concepts.

Responsibilities

• Gather and document business and functional requirements for ServiceNow.
• Configure workflows, forms, and reports in ServiceNow.
• Maintain platform documentation and participate in disaster-recovery planning.

Skills

Problem-solving

Communication

Collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Job description

ASM Research is seeking a ServiceNow Analyst in Augusta, Maine. This role involves analyzing and configuring the ServiceNow platform, focusing on documenting requirements and managing workflows. You will collaborate with stakeholders to ensure that ServiceNow aligns with operational requirements.

The ideal candidate will hold a relevant bachelor's degree and have up to 3 years of ITSM support experience. The role offers a salary range of $69,700 to $91,350, alongside comprehensive benefits.