SAP ERP Help Desk Analyst – ITSM & ServiceNow

ASM Research, An Accenture Federal Services Company; Juneau (AK); On-site; USD 66,896 - 100,675; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is hiring a Help Desk Analyst in Juneau, AK. This role involves providing crucial IT support for multiple SAP ERP systems, addressing incidents, and managing service requests through ServiceNow.

Qualified candidates should have a High School Diploma or GED and 2-5 years of relevant experience. Strong communication skills, an understanding of ITIL principles, and ServiceNow proficiency are essential for success in this dynamic environment.

The position offers a competitive hourly rate between $48.56 and $73.08, based on skills and experience.

Qualifications

• 2-5 years of applicable work experience.
• 1-3 years ITIL experience.
• Clearance Level - Secret.

Responsibilities

• Provide support for multiple SAP ERP systems.
• Handle incidents and service requests using ServiceNow.
• Communicate effectively with end users.

Skills

SAP ERP hands-on experience

ITIL experience

Help Desk ServiceNow ticket management

Excellent communication skills

Excellent customer service skills

Strong problem solving skills

Education

High School Diploma or GED

Tools

Microsoft Windows Operating Systems

Microsoft Office

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, is hiring a Help Desk Analyst in Juneau, AK. This role involves providing crucial IT support for multiple SAP ERP systems, addressing incidents, and managing service requests through ServiceNow.

Qualified candidates should have a High School Diploma or GED and 2-5 years of relevant experience. Strong communication skills, an understanding of ITIL principles, and ServiceNow proficiency are essential for success in this dynamic environment.

The position offers a competitive hourly rate between $48.56 and $73.08, based on skills and experience.