Remote ServiceNow Analyst - ITSM & Documentation Lead

ASM Research, An Accenture Federal Services Company; Little Rock (AR); On-site; USD 70,000 - 91,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, focusing on documented requirements and lightweight workflow changes. You will support incident, request, and change processes while keeping configurations and procedures aligned with continuity objectives.

You will coordinate with engineers for enhancements and contribute to training materials, while maintaining up‑to‑date platform documentation and

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 0–3 years of ServiceNow/ITSM experience or related support roles.
• Strong problem‑solving, communication, and collaboration skills; ability to translate business needs into functional requirements and simple configurations.
• Familiarity with ServiceNow workflows, forms, reporting, and basic administration concepts.

Responsibilities

• Gather and document business and functional requirements for new or enhanced ServiceNow features, including ITSM and other enterprise‑service processes.
• Configure basic workflows, forms, fields, catalogs, and reports in ServiceNow to support incident, request, change, and related service‑management processes.
• Maintain comprehensive platform documentation, including configuration details, architecture diagrams, data flows, and procedures for audits and continuity planning.
• Participate in backup, recovery, and disaster‑recovery planning and testing for ServiceNow, updating documentation as changes occur.
• Support training by contributing to user guides, knowledge‑base articles, and quick‑reference materials.

Skills

Problem solving

Communication

Collaboration

Education

Bachelor's degree in Computer Science, Information Technology, Engineering or related field

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company is seeking a ServiceNow Analyst to analyze and configure the enterprise ServiceNow platform, focusing on documented requirements and lightweight workflow changes. You will support incident, request, and change processes while keeping configurations and procedures aligned with continuity objectives.

You will coordinate with engineers for enhancements and contribute to training materials, while maintaining up‑to‑date platform documentation and