Remote Service Ops Program Manager - Grid Storage

LG Energy Solution Vertech, Inc.; United States; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

LG Energy Solution Vertech, Inc. is seeking a Service Operations Program Manager to lead the centralized program across processes, data, and tools, ensuring high performance in service delivery for the BESS fleet.

The role emphasizes roadmap ownership, delivery discipline, and adoption across multiple functions. The successful candidate will coordinate with Field, Service Engineering, Fleet Performance, EHS, and Finance to align strategy with execution, drive change management, and provide

Qualifications

• Bachelor’s degree in engineering, business administration, or related field.
• 6+ years in Program Management, Service Operations, Business Operations, or similar cross-functional roles.
• Strong data mindset — appreciation for structured capture, data quality, and analytics flow.
• PMP (Program Management Professional) or equivalent Certification.
• Experience facilitating cross-functional teams in matrix environments.
• Renewable energy, BESS, or Service Operations background.

Responsibilities

• Own the Centralized Service Ops backlog and 12-month roadmap, running quarterly PI planning to convert strategy into iteration-level commitments.
• Prioritize the backlog by business value, effort, and dependencies — shaping leadership priorities with insights from Field, Engineering, and Fleet Performance.
• Facilitate all team ceremonies (stand-ups, iteration planning, backlog refinement, retrospectives, weekly Tech Support triage) and remove impediments to timely delivery.
• Facilitate cross-functional sessions with Field, Service Engineering, Fleet Performance, and support functions to co-design practical, adopted processes translated into well-owned backlog items.
• Act as primary intake for feedback and process gaps from Field, Service Engineering, Fleet Performance, and support functions, triaging them into the backlog after cross-team consultation.
• Own the backlog enabling the Fleet Performance and Reliability Program — translating the Sr Fleet Performance Manager's strategy, framework, and KPI definitions into prioritized, delivered stories.

Skills

Program Management

Stakeholder Management

Cross-functional Leadership

Data-driven Decision Making

Agile / PI Planning

Change Management

Education

Bachelor’s degree in engineering, business administration, or related field

Tools

Softwrench (IBM Maximo)

SAP

Salesforce

SCADA/EMS

CMMS

Job description

LG Energy Solution Vertech, Inc. is seeking a Service Operations Program Manager to lead the centralized program across processes, data, and tools, ensuring high performance in service delivery for the BESS fleet.

The role emphasizes roadmap ownership, delivery discipline, and adoption across multiple functions. The successful candidate will coordinate with Field, Service Engineering, Fleet Performance, EHS, and Finance to align strategy with execution, drive change management, and provide