Program Manager

LG Energy Solution Vertech, Inc.

United States

Hybrid

USD 120,000 - 160,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

LG Energy Solution Vertech, Inc. is seeking a Service Operations Program Manager to lead the centralized program across processes, data, and tools, ensuring high performance in service delivery for the BESS fleet.

The role emphasizes roadmap ownership, delivery discipline, and adoption across multiple functions. The successful candidate will coordinate with Field, Service Engineering, Fleet Performance, EHS, and Finance to align strategy with execution, drive change management, and provide

Qualifications

Bachelor’s degree in engineering, business administration, or related field.
6+ years in Program Management, Service Operations, Business Operations, or similar cross-functional roles.
Strong data mindset — appreciation for structured capture, data quality, and analytics flow.
PMP (Program Management Professional) or equivalent Certification.
Experience facilitating cross-functional teams in matrix environments.
Renewable energy, BESS, or Service Operations background.

Responsibilities

Own the Centralized Service Ops backlog and 12-month roadmap, running quarterly PI planning to convert strategy into iteration-level commitments.
Prioritize the backlog by business value, effort, and dependencies — shaping leadership priorities with insights from Field, Engineering, and Fleet Performance.
Facilitate all team ceremonies (stand-ups, iteration planning, backlog refinement, retrospectives, weekly Tech Support triage) and remove impediments to timely delivery.
Facilitate cross-functional sessions with Field, Service Engineering, Fleet Performance, and support functions to co-design practical, adopted processes translated into well-owned backlog items.
Act as primary intake for feedback and process gaps from Field, Service Engineering, Fleet Performance, and support functions, triaging them into the backlog after cross-team consultation.
Own the backlog enabling the Fleet Performance and Reliability Program — translating the Sr Fleet Performance Manager's strategy, framework, and KPI definitions into prioritized, delivered stories.

Skills

Program Management

Stakeholder Management

Cross-functional Leadership

Data-driven Decision Making

Agile / PI Planning

Change Management

Education

Bachelor’s degree in engineering, business administration, or related field

Tools

Softwrench (IBM Maximo)

SAP

Salesforce

SCADA/EMS

CMMS

Job description

Service Operations Program Manager-Centralized Service Operations

Remote - must be located in the Westborough, MA or DC Metro areas

Company Overview

LG Energy Solution Vertech, Inc. (LGES Vertech) is a leading provider of grid-scale integrated energy storage systems, delivering safe, reliable, and high‑performance solutions to customers worldwide. Powered by our proprietary AEROS® energy operating system, we use advanced monitoring and controls to help customers optimize system performance and maximize the value of their energy storage assets.

At LGES Vertech, you’ll be part of a collaborative, team‑oriented organization that aspires to be humble, hungry, and smart, working together to transform the energy landscape and create a more sustainable future. We value innovation, accountability, and growth, and offer competitive compensation along with comprehensive benefits, including 100% employer‑paid medical, dental, vision, life, and disability insurance.

Position Overview

We are seeking a Service Operations Program Manager to lead the strategic program that makes the Service operations run at high performance — coordinating the initiatives across processes, data, and digital tool adoption that improve end to end service delivery across LGES Vertech's BESS fleet.

The role brings structured program management discipline, roadmap ownership, and value-based prioritization to how Service Operations evolves. A central focus is enabling the Fleet Performance and Reliability Program, also translating the Service team strategy into a delivered, adopted portfolio of initiatives-- driving the operational routines, data, and tools that empower Service teams to work with high efficiency, accuracy, and confidence every day.

Primary Responsibilities

What You'll Own

Service Ops Program Ownership: Own the vision, roadmap, and success metrics of Centralized Service Operations as an integrated program spanning processes, data, and tool usage.
Backlog & Prioritization: Intake, clarify, and prioritize demand from Field, Service Engineering, Fleet Performance, EHS, Finance and support functions with transparent rationale.
Strategic Roadmap Alignment: Bring operational context and milestone timing to the Digital Product Owner and adjacent capability Product Managers so their deliveries align with Service Operations and overall service team deadlines.
Delivery & Facilitation: Facilitate the team's operating rhythm — ceremonies, iteration planning, retrospectives, and the cross functional weekly Technical Support triage — removing impediments.
Adoption & Change Management: Ensure every delivered item is understood, used, and sustained by Service teams through communication, training coordination, and adoption tracking.
Data & Process Adherence / Quality: Design Service Ops processes for data quality, traceability, and downstream analytics, partnering with Digital and Analytics on capture and definitions.

Key Responsibilities

Own and refine the Centralized Service Ops backlog and 12-month roadmap, running quarterly PI planning to convert strategy into iteration-level commitments.
Prioritize the backlog by business value, effort, and dependencies — shaping leadership priorities with insights from Field, Engineering, and Fleet Performance.
Facilitate all team ceremonies (stand-ups, iteration planning, backlog refinement, retrospectives, weekly Tech Support triage) and remove impediments to timely delivery.
Facilitate cross-functional sessions with Field, Service Engineering, Fleet Performance, and Iall support functions to co-design practical, adopted processes translated into well-owned backlog items.
Act as primary intake for feedback and process gaps from Field, Service Engineering, Fleet Performance, and support functions, triaging them into the backlog after cross-team consultation.
Own the backlog enabling the Fleet Performance and Reliability Program — translating the Sr Fleet Performance Manager's strategy, framework, and KPI definitions into prioritized, delivered stories.
Partner with the adjacent PO/PMs (CMMS, Data Warehouse, AEROS Cloud, AEROS EMS, EMO AI, Software Engineering) to align capability sequencing to Service Ops milestones.
Serve as the Service Ops point of contact across the LGES Vertech capability ecosystem, coordinating cross-supplier dependencies and PI planning representation.
Own change management and adoption for every delivered backlog item — ensuring new tools, processes, and workflows are understood, used, and sustained.
Represent the voice of the Service organization — Field, Service Engineers, Coordinators, Support — in every backlog and prioritization decision.
Structure pilots to validate improvements before scaling — defining success criteria, iterating quickly, and scaling only what works.
Provide executive-ready visibility on roadmap progress, iteration outcomes, and adoption results, aligned with the Manager's leadership reporting cadence.

Key Knowledge, Skills and Abilities

Required

Bachelor’s degree in engineering, business administration, or related field; advanced degree or relevant certification a plus.
6+ years in Program Management, Service Operations, Business Operations, or similar cross-functional roles
Strong understanding of O&M processes, operational dependencies, and performance metrics.
Proven ability to manage a portfolio of initiatives, define scope and success criteria, and prioritize by business value.
Strong stakeholder management and executive communication; able to influence without authority.
Experience facilitating cross-functional teams in matrix environments.
Strong data mindset — appreciation for structured capture, data quality, and analytics flow.
PMP (Program Management Professional)
Renewable energy, BESS, or Service Operations background.
Proven ability to impose light but effective project structure in organizations building their PM discipline.
Strong background in Project and Program Management (PMP, PRINCE2, or equivalent certification preferred).
Familiarity with Softwrench (IBM Maximo), SAP, Salesforce, SCADA/EMS, or work-order-based platforms