Remote Service Operations Coordinator

Sales Match; Savannah (GA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote

Onboarding & training

Regular check-ins

Skills development

Health coverage

Paid leave

401(k)

Stipends

Job summary

Sales Match is seeking a Service Operations Coordinator for a fully remote, desk-based role based in Georgia, United States. The position supports an operations team lead and collaborates with customer support and service delivery staff.

It requires a 40-hour weekly commitment with varying shift times. The role focuses on organizing service requests, updating CRM records in HubSpot, and routing tickets via Zendesk.

Qualifications

• High school diploma or equivalent.
• About 1–2 years in service operations or related administrative work.
• Familiarity with Zendesk and HubSpot for updating requests and interactions.
• Clear written and verbal communication for customer updates and escalation summaries.

Responsibilities

• Review emails and service tickets in Zendesk to identify urgent requests.
• Route requests after confirming service description and contact details.
• Maintain customer details in HubSpot and link references.
• Prioritize work using urgency guidelines and confirm ownership.
• Coordinate completion dates with delivery staff and communicate updates.
• Escalate conflicts to the operations team lead with a summary.
• Provide clear progress updates to customers and teams.
• Review completed requests and prepare handover notes.
• Summarize delays and workload patterns for team review.

Skills

Zendesk

HubSpot

Communication

Time management

Ownership

Education

High school diploma

Tools

Zendesk

HubSpot

Job description

Sales Match is seeking a Service Operations Coordinator for a fully remote, desk-based role based in Georgia, United States. The position supports an operations team lead and collaborates with customer support and service delivery staff.

It requires a 40-hour weekly commitment with varying shift times. The role focuses on organizing service requests, updating CRM records in HubSpot, and routing tickets via Zendesk.