Remote Service Delivery Coordinator

Talentoma; Savannah (GA); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Fully remote in Georgia

Onboarding and training

Regular check-ins with team lead

Skill development in workload coord.

Health coverage and paid leave

Job summary

Talentoma is seeking a Service Operations Coordinator to manage the open service queue, route requests, and ensure clear ownership and next steps. This desk-based, remote role sits with the operations team and collaborates with customer support and service delivery staff.

The position requires a 40-hour week, offers fully remote work from home in Georgia, and uses Zendesk and HubSpot to track progress, update customers, and provide concise escalation summaries.

Qualifications

• High school diploma or equivalent.
• About 1-2 years of service operations, service coordination, or related administrative experience preferred.
• Understanding of request prioritization, service handoffs, workload capacity, and clear ownership throughout a service workflow.
• Familiarity with Zendesk and HubSpot for updating requests and customer interactions.
• Ability to maintain accurate status updates and concise escalation summaries.

Responsibilities

• Review incoming emails and service tickets in Zendesk, identify new requests and overdue updates.
• Ensure each request has a clear description, contact information, timing, and missing details before routing to the right team.
• Maintain customer details in HubSpot and record references for coordinated follow-up.
• Prioritize requests using urgency guidelines and confirm ownership across teams.
• Communicate realistic updates to customers and internal contacts about progress and next steps.
• Escalate conflicting priorities and missed commitments with a concise summary of actions taken.
• Prepare handover notes and summarize recurring delays for team review.

Skills

Clear communication

Prioritization

Workflow coordination

Cross-functional collaboration

Education

High school diploma or equivalent

Tools

Zendesk

HubSpot

Job description

Talentoma is seeking a Service Operations Coordinator to manage the open service queue, route requests, and ensure clear ownership and next steps. This desk-based, remote role sits with the operations team and collaborates with customer support and service delivery staff.

The position requires a 40-hour week, offers fully remote work from home in Georgia, and uses Zendesk and HubSpot to track progress, update customers, and provide concise escalation summaries.