Remote Service Desk Triage Specialist — Dental IT

Comunidade Metodista; Davenport (IA); Hybrid; USD 40.000 - 50.000; Vollzeit

Zusammenfassung

Medix Dental IT in Davenport, IA is seeking a detail-oriented Service Board Triage Technician to triage and resolve quick-fix tickets, communicating with clients by phone and email. You will monitor service desk boards and ensure issues are resolved efficiently in a hybrid work setting, with standard hours 8:00 am–5:00 pm CST, Monday to Friday.

This role emphasizes proactive communication, teamwork, and a commitment to exceptional client service.

Qualifikationen

• High school diploma or equivalent required.
• 1 year of experience in a ticket or IT support role preferred.
• Familiarity with troubleshooting, ticketing systems and common IT tools.
• Clear, effective verbal and written communication.

Aufgaben

• Live and support Medix Dental IT's Core Values.
• Identify and resolve straightforward tickets independently.
• Troubleshoot basic fixes for end-user devices, networks, and configurations.
• Provide prompt communications to clients by phone and email to keep resolutions moving.
• Follow up with internal contacts and reassign tickets for faster closure.
• Assist with incoming support calls as needed.
• De-escalate tickets by linking SOPs or adding clear instructions for swift resolutions.

Kenntnisse

Ticketing systems

Troubleshooting

Verbal & written communication

Customer service

Multitasking

Organizational skills

Ausbildung

High school diploma or equivalent

Tools

Common IT tools

Jobbeschreibung

Medix Dental IT in Davenport, IA is seeking a detail-oriented Service Board Triage Technician to triage and resolve quick-fix tickets, communicating with clients by phone and email. You will monitor service desk boards and ensure issues are resolved efficiently in a hybrid work setting, with standard hours 8:00 am–5:00 pm CST, Monday to Friday.

This role emphasizes proactive communication, teamwork, and a commitment to exceptional client service.