Remote IT Helpdesk Analyst - Inbound Hardware

Heartland Dental; Indianapolis (IN); Remote; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Generous benefits package

Zusammenfassung

Heartland Dental is seeking an IT Analyst 1 – Inbound (DO Hardware) to provide remote technical support for dental office teams. You will troubleshoot software, hardware, networks, and imaging systems, document tickets, and escalate complex issues as needed.

You will join a team that supports 3,000+ doctors across 39 states, offering a generous benefits package and a structured on-call rotation. This role reports to the IT Dental Office Support Manager or Supervisor and requires strong

Qualifikationen

• Experience troubleshooting hardware systems over the phone.
• Strong organizational skills with attention to detail.
• Effective communication and ability to work under pressure.

Aufgaben

• Provide remote IT support for Microsoft technologies and hardware.
• Document and manage service desk tickets and resolutions.
• Assist with disaster recovery and network-related troubleshooting.
• Train end users on computer and application usage.
• Maintain system documentation and perform software installations.
• Respond to inbound inquiries and escalate where needed.

Kenntnisse

Troubleshooting hardware over thePhone

Microsoft Office proficiency

Strong communication skills

Time management and prioritization

Ausbildung

Associate degree in IT or related field

Tools

Active Directory

Azure

Networking concepts

Jobbeschreibung

Heartland Dental is seeking an IT Analyst 1 – Inbound (DO Hardware) to provide remote technical support for dental office teams. You will troubleshoot software, hardware, networks, and imaging systems, document tickets, and escalate complex issues as needed.

You will join a team that supports 3,000+ doctors across 39 states, offering a generous benefits package and a structured on-call rotation. This role reports to the IT Dental Office Support Manager or Supervisor and requires strong