Remote & Onsite Dental IT Help Desk Tech (Tier 1)

Darkhorse Tech; Oregon; Hybride; USD 42 000 - 55 000; Plein temps

Résumé du poste

Darkhorse Tech seeks a Help Desk Technician to deliver outstanding customer service while resolving hardware and software issues for dental IT clients. You will support end users via phone, email, and chat, and gain exposure to a wide range of products and services nationwide.

The role emphasizes solution-oriented service, on-site and remote support, and collaboration with a team to meet client needs. Valid IT background and strong communication are essential.

Qualifications

• 1–2 years of tech support experience.
• 1–2 years of customer service experience.
• Bachelor's degree in Information Technology or Computer Science preferred.

Responsabilités

• Provide excellent customer service via phone and remote technical support.
• Walk clients through diagnostic procedures to identify and resolve errors.
• Communicate with vendors to request service, update, and resolve open tickets.
• Adhere to established methods for responding to and documenting support requests.
• Perform maintenance tasks on end user devices.
• Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment.
• Handle technical requests such as password resets, drive mapping, and user accounts setup.
• Provide limited Saturday coverage as part of an on-call rotation schedule.
• Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients' printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Connaissances

Communication skills

Customer service

Time management

Troubleshooting

Independent work

Formation

Bachelor's degree in IT or CS

Description du poste

Darkhorse Tech seeks a Help Desk Technician to deliver outstanding customer service while resolving hardware and software issues for dental IT clients. You will support end users via phone, email, and chat, and gain exposure to a wide range of products and services nationwide.

The role emphasizes solution-oriented service, on-site and remote support, and collaboration with a team to meet client needs. Valid IT background and strong communication are essential.