IT Triage Technician at Medix Dental IT Davenport, IA

Comunidade Metodista; Davenport (IA); Híbrido; USD 40.000 - 50.000; Jornada completa

Descripción de la vacante

Medix Dental IT in Davenport, IA is seeking a detail-oriented Service Board Triage Technician to triage and resolve quick-fix tickets, communicating with clients by phone and email. You will monitor service desk boards and ensure issues are resolved efficiently in a hybrid work setting, with standard hours 8:00 am–5:00 pm CST, Monday to Friday.

This role emphasizes proactive communication, teamwork, and a commitment to exceptional client service.

Formación

• High school diploma or equivalent required.
• 1 year of experience in a ticket or IT support role preferred.
• Familiarity with troubleshooting, ticketing systems and common IT tools.
• Clear, effective verbal and written communication.

Responsabilidades

• Live and support Medix Dental IT's Core Values.
• Identify and resolve straightforward tickets independently.
• Troubleshoot basic fixes for end-user devices, networks, and configurations.
• Provide prompt communications to clients by phone and email to keep resolutions moving.
• Follow up with internal contacts and reassign tickets for faster closure.
• Assist with incoming support calls as needed.
• De-escalate tickets by linking SOPs or adding clear instructions for swift resolutions.

Conocimientos

Ticketing systems

Troubleshooting

Verbal & written communication

Customer service

Multitasking

Organizational skills

Educación

High school diploma or equivalent

Herramientas

Common IT tools

Descripción del empleo

About Us

At Medix Dental IT, we are dedicated to our core values, providing top-notch IT solutions specifically tailored for dental practices. Based in the Midwest, we have been a trusted partner in dental technology integration and support since our founding in 2003. We collaborate with dental practices nationwide to manage their IT systems and offer strategic advice on technology decisions and compliance.

By becoming an extension of our clients’ practices, we minimize technology issues, enhance practice profitability, and boost overall satisfaction. Our commitment to quality and exceptional customer service has led to an impressive client retention rate, setting us apart in the industry.

If you are passionate about technology and committed to client satisfaction, we invite you to join our dynamic team and help us transform the dental technology landscape!

To learn more about our company, visit .

Position Overview

We’re looking for a detail-oriented, proactive Service Board Triage Technician to join our Service Desk and support our dental clients. In this role, you’ll be at the center of our operations—triaging and resolving quick-fix tickets, communicating with clients by phone and email, monitoring service desk boards, and ensuring issues are resolved efficiently. It’s a great fit for someone who enjoys fast problem-solving, switching between tasks, and delivering excellent client support.

Location: Davenport, IA (In this role, team members can work from home or at our office.)

Standard Work Hours: 8:00 am to 5:00 pm CST, Monday through Friday

Salary Range: $40,000 to $50,000/year

**This is not a C2C opportunity. Only candidates who reside in the USA will be considered.**

Key Responsibilities

• Live and Support Medix Dental IT's Core Values
• Quick Wins and Ownership: Identify and resolve straightforward tickets independently.
• Troubleshooting: Perform basic fixes for end-user devices, networks, and system configurations.
• Proactive Client Communication: Provide prompt responses to inquiries and request clarifications to keep resolutions moving. Ensure unresolved issues are addressed for an excellent client experience.
• Team Collaboration: Follow up with internal points of contact and reassign tickets to the right resources for faster closure.
• Overflow Support: Assist with incoming support calls as needed.
• Streamlining Processes: De-escalate tickets by linking SOPs or adding clear instructions for swift resolutions.

Required Qualifications

• High school diploma or equivalent
• Experience: 1 year of experience in a ticket or IT support role preferred.
• Technical Skills: Familiarity with troubleshooting, ticketing systems, and common IT tools.
• Communication: Clear, effective verbal and written skills to engage clients and team members.
• Organizational Skills: Ability to juggle multiple tickets while maintaining high client satisfaction.
• Customer Focus: Strong commitment to delivering positive client interactions.
• Proactive Approach: A solution-oriented mindset with attention to detail.

Who You Are

You thrive on variety, excel at multitasking, and are driven to provide exceptional client service. This role is perfect if you’re looking to balance meaningful work with other commitments while contributing to a high-impact team.

Why Join Us?

At Medix Dental, you will be part of a supportive and innovative team dedicated to making a difference in dental practices. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.

Medix Dental IT is committed to equal employment opportunities and all candidates will be evaluated based on qualification. Equal Opportunity is the Law.