Remote Service Desk Transition Lead – Epic EMR

Healthtech Inc

Northern (KY)

Hybrid

USD 110,000 - 150,000

Full time

6 days ago

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Benefits offered by this job

Remote work

Travel up to 10%

Job summary

Nordic is seeking a Transition Lead to manage and execute Clinical and Technical Service Desk transitions within Managed Services, concentrating on Epic EMR support. The role involves coordinating with Clients, Third Parties, and internal teams to ensure a smooth transition and knowledge transfer throughout the project lifecycle.

Strong background in healthcare IT, ITIL/PMI credentials, and excellent communication skills are required.

Qualifications

Eight (8) plus years of Service Desk Transition/Transformation experience in Managed Services.
Knowledge of Healthcare EMR systems with Epic focus.
Experience managing risks, issues, action items, and escalations.
Strong written skills for documentation, knowledge base articles, process maps, and training materials.
Excellent collaboration across internal and external teams.

Responsibilities

Manage Service Desk transition and transformation activities from start to finish.
Keep transition tasks, milestones, and deliverables on track.
Provide expert guidance on Service Desk requirements to Clients and Third Parties.
Coordinate activities with internal teams, Clients, and Third Parties.
Conduct discovery sessions with Client SMEs and Analysts.