Remote Service Desk Technician (Tier 1)

GovCIO; Kiln (MS); Remote; USD 33,000 - 37,000; Full time

Benefits offered by this job

EAP

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking a Service Desk Technician for a fully remote role, requiring residence in Hancock County, MS or adjacent counties. The position covers 24/7 operations and involves Tier 1 incident management, password resets, and end-user support for PCs, servers, or mainframe applications.

Travel to customer sites may be required for setup. Qualifications include a HS Diploma or equivalent, 0–2 years experience, and the ability to obtain ITIL Foundation, A+, and either HDI or SDI

Qualifications

• High School Diploma or equivalent.
• 0-2 years experience.
• Basic understanding of computer systems.
• Must obtain ITIL foundation certification, an A+ Certification, and a Helpdesk Institute or Service Desk Institute certification within six months.

Responsibilities

• Responds to and diagnoses incidents through discussions with users.
• Provides first-tier support to end users for PC, server or mainframe applications or hardware.
• Documents, tracks, and monitors problems to ensure timely resolution.
• Interact with network services, software systems engineering, and/or applications development to restore service or identify root cause.
• Perform password resets on applicable systems.
• Collect information from callers and ensure tickets are documented in the ticketing system.

Education

High School Diploma or equivalent

0-2 years experience

Basic understanding of computer systems

ITIL foundation certification within six months

A+ Certification within six months

Helpdesk Institute or Service Desk Institute certification within six months

Job description

GovCIO is seeking a Service Desk Technician for a fully remote role, requiring residence in Hancock County, MS or adjacent counties. The position covers 24/7 operations and involves Tier 1 incident management, password resets, and end-user support for PCs, servers, or mainframe applications.

Travel to customer sites may be required for setup. Qualifications include a HS Diploma or equivalent, 0–2 years experience, and the ability to obtain ITIL Foundation, A+, and either HDI or SDI