Remote Service Desk and Application Support Technician

Netsmart; United States; Remote; USD 40,000 - 70,000; Full time

Job summary

Netsmart in the United States seeks a Service Desk Technician in Application Support to troubleshoot and resolve complex application issues, support configuration and functionality, and own challenges through resolution.

You will partner with clients to keep Netsmart solutions performing at their best and manage incidents via the ticketing system with professional communication and data capture.

Qualifications

• High school diploma or GED required; IT support experience preferred.
• Experience using a ticketing system and communicating resolutions clearly.
• Ability to learn new skills quickly and handle confidential information.

Responsibilities

• Manage incidents and requests; communicate with clients to ensure satisfaction.
• Escalate service requests as required and document outcomes in tickets.
• Contribute to knowledge bases and standard operating procedures.
• Balance productivity with analytical troubleshooting to resolve issues.

Skills

IT support

Customer service

Ticketing system

Written communication

PC hardware

Education

High school diploma or GED

Associate's or Bachelor's degree (preferred)

Job description

Netsmart in the United States seeks a Service Desk Technician in Application Support to troubleshoot and resolve complex application issues, support configuration and functionality, and own challenges through resolution.

You will partner with clients to keep Netsmart solutions performing at their best and manage incidents via the ticketing system with professional communication and data capture.