Customer-Centric IT Help Desk Specialist

Netsmart Technologies, Inc.

Overland Park (KS)

On-site

USD 40,000 - 56,000

Full time

3 days ago

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Job summary

Netsmart Technologies, Inc. is seeking a detail-oriented Help Desk Support Specialist to provide timely IT support to internal users. You will resolve issues via our ticketing system, document solutions, and follow up to ensure satisfaction.

A foundation in typing speed and organization helps you manage tickets efficiently. An associate or higher degree is preferred, and familiarity with Windows 11 and Microsoft Office enhances your ability to assist users and expand knowledge for better

Qualifications

High school diploma or GED required.
Experience using a ticketing system.
Strong typing for quick and accurate data entry.
Excellent organizational and follow-up abilities.

Responsibilities

Resolve technical issues via ticketing system: address routine incidents and service requests.
Ensure quality documentation by entering clear, detailed ticket information.
Follow through on every ticket with necessary follow-up actions.
Build knowledge resources through self-help articles and documentation.
Apply best practices in support to deliver quality service.
Troubleshoot systematically using structured problem-solving methods.
Expand technical knowledge to improve first-contact resolution rates.