Remote Service Desk Analyst - Patient Support

UnityBPO, Inc.; Northern (KY); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Remote work

Certification support

Career growth

Job summary

UnityBPO, Inc. is hiring a Service Desk Analyst for remote work options in NM, TX, and AZ. The role supports patients with questions about healthcare portals, scheduling, and account access, delivering clear, compassionate service on every call.

You will document issues, escalate when needed, and maintain accurate call records. A high school diploma and a wired internet connection are required; prior call center or customer service experience is preferred, with training provided.

Qualifications

• High School diploma or GED (or equivalent experience).
• Must have hard wired connection to router.
• Previous experience in a customer service or technical support role.
• Previous Call Center Experience.
• Basic knowledge of PC operations and desktop applications.
• Excellent verbal and written communication skills.
• Ability to multitask and problem-solve in a fast-paced environment.
• Ability to maintain and calm, professional demeanor in challenging situations.
• Adaptability and self-motivation in a remote work setting.
• Strong customer empathy, patience, and a commitment to provide high-quality service.

Responsibilities

• Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones).
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately document every call.
• Deliver outstanding customer service through clear communication, patience, and empathy

Skills

Customer service

Technical support

Call center

Basic PC skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

UnityBPO, Inc. is hiring a Service Desk Analyst for remote work options in NM, TX, and AZ. The role supports patients with questions about healthcare portals, scheduling, and account access, delivering clear, compassionate service on every call.

You will document issues, escalate when needed, and maintain accurate call records. A high school diploma and a wired internet connection are required; prior call center or customer service experience is preferred, with training provided.