Service Desk Analyst, Remote - NM, TX, AZ only

UnityBPO, Inc.; Northern (KY); Hybrid; USD 16,000 - 23,000; Full time

Benefits offered by this job

Remote work

Certification support

Career growth

Job summary

UnityBPO, Inc. is hiring a Service Desk Analyst for remote work options in NM, TX, and AZ. The role supports patients with questions about healthcare portals, scheduling, and account access, delivering clear, compassionate service on every call.

You will document issues, escalate when needed, and maintain accurate call records. A high school diploma and a wired internet connection are required; prior call center or customer service experience is preferred, with training provided.

Qualifications

• High School diploma or GED (or equivalent experience).
• Must have hard wired connection to router.
• Previous experience in a customer service or technical support role.
• Previous Call Center Experience.
• Basic knowledge of PC operations and desktop applications.
• Excellent verbal and written communication skills.
• Ability to multitask and problem-solve in a fast-paced environment.
• Ability to maintain and calm, professional demeanor in challenging situations.
• Adaptability and self-motivation in a remote work setting.
• Strong customer empathy, patience, and a commitment to provide high-quality service.

Responsibilities

• Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones).
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately document every call.
• Deliver outstanding customer service through clear communication, patience, and empathy

Skills

Customer service

Technical support

Call center

Basic PC skills

Education

High School diploma or GED

Tools

Microsoft Office

Job description

All Jobs > Service Desk Analyst, Remote - NM, TX, AZ only

Service Desk Analyst, Remote - NM, TX, AZ only Fully Remote NM,TX,AZ,

Must be available to work Monday through Friday and or weekend, shifts scheduled between 6 AM and 9 PM MST.

Specific work shifts will be confirmed with successful candidates prior to their start date.

Full-Time | Remote (Must reside in NM, TX, or AZ)

Pay $14.00

Make a Difference with Every Call

Are you passionate about helping people and providing outstanding service? At UnityBPO, we support patients by guiding them through their healthcare applications so they can easily access the care and information they need.

As a Patient Customer Service Support Specialist, you’ll be a vital part of our team, assisting patients with questions about their healthcare portals, scheduling, account access, and other non-clinical needs. You’ll provide clear, compassionate, and professional support on every call, ensuring patients feel confident and cared for.

Who We Are

UnityBPO is a healthcare support company dedicated to improving the patient experience. From our headquarters in Albuquerque, NM, we serve clients across the country with a remote team based in New Mexico, Texas and Arizona.

Our culture is built on respect, honesty, and growth. We provide ongoing training, support your pursuit of certifications, and offer real opportunities for career development—all while making a meaningful difference in healthcare every day.

What You’ll Do

• Provide first-level customer service support. (Microsoft Office, customer specific software applications, laptops, desktops, and mobile phones).
• Identify and document customer issues clearly and accurately.
• Escalate unresolved tickets to appropriate internal teams as needed.
• Accurately document every call.
• Deliver outstanding customer service through clear communication, patience, and empathy

Requirements

• High School diploma or GED (or equivalent experience)
• Must have hard wired connection to router.
• Previous experience in a customer service or technical support role
• Previous Call Center Experience
• Basic knowledge of PC operations and desktop applications
• Excellent verbal and written communication skills
• Ability to multitask and problem-solve in a fast-paced environment
• Ability to maintain and calm, professional demeanor in challenging situations.
• Adaptability and self-motivation in a remote work setting.
• Strong customer empathy, patience, and a commitment to provide high-quality service.

Preferred but not required:

• Experience with My Pres and My Chart
• Familiarity with medical terminology
• Experience working in Electronic Health Record (EHR) systems

Why Join UnityBPO?

• Mission-Driven Work: Support patients and healthcare teams to improve patient lives through technology
• Career Growth: We invest in your development and pay for technical certifications
• Remote Flexibility: Work from the comfort of your home in NM, TX, or AZ.
• Inclusive Culture: We welcome applicants of all ages and backgrounds.
• Leadership Access: Share your ideas directly with leadership, including the CEO
• Supportive Environment: Be part of a team that values transparency, communication, and collaboration

Disclaimer

• The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification/job function.
• It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position.
• The preceding job description does not alter the “at will” status and therefore does not constitute a contract of employment, expressed, or implied between any employee and UnityBPO.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.