Remote Call Center Agent - Patient Services

0200 Fluent Health LLC; Santa Fe (NM); Hybrid; USD 23,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Wellness program

Job summary

Presbyterian Healthcare Services is seeking a Call Center Representative-Patient Services for a work-from-home role serving Albuquerque residents. This full-time position supports scheduling appointments, referrals, messaging, and maintaining patient demographics with a focus on service excellence.

Responsibilities include handling calls via phone, Pres Online, E-Business, chat, and in person, meeting quality standards, and documenting all interactions for analysis and reporting.

Qualifications

• High school/GED diploma.
• 1 year office/business experience.
• Call Center experience preferred.

Responsibilities

• Provide customer service for patients scheduling appointments, referrals, messaging, and maintaining patient demographics.
• Respond to inquiries via phone, Pres Online, E-Business, chat, and in person.
• Record all calls and interactions in databases for analytics and reporting.
• Work from home role for Albuquerque residents at this time.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Presbyterian Healthcare Services is seeking a Call Center Representative-Patient Services for a work-from-home role serving Albuquerque residents. This full-time position supports scheduling appointments, referrals, messaging, and maintaining patient demographics with a focus on service excellence.

Responsibilities include handling calls via phone, Pres Online, E-Business, chat, and in person, meeting quality standards, and documenting all interactions for analysis and reporting.