Remote Service Desk Analyst (Level 1) | 2nd Shift

Dyopath; United States; Hybrid; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Life insurance

401(k) with company match

FSA and HSA options

Additional benefits available

Full overview: dyopath.com/careers

Zusammenfassung

DYOPATH is seeking a Service Desk Level 1 Analyst to join our remote US-based team. You will respond to calls, emails, and chats, log tickets, and provide first-level support for desktop, software, and basic network issues.

Ideal candidates have 1–2 years in technical support, strong customer service skills, and familiarity with ITIL concepts. This role operates on a 2nd shift (3:30p-12a CST), Tuesday through Saturday, with a $20 pay rate.

Qualifikationen

• High school diploma or equivalent required.
• Associate or bachelor's degree in computer science or related field preferred.
• ITIL Foundation.

Aufgaben

• Respond to incoming phone calls, emails, and chat messages requesting technical support.
• Log all service desk interactions in the ticketing system.
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
• Resolve technical issues when possible and escalation when necessary.
• Ensure timely and accurate resolution of all service desk requests.
• Conduct follow-up with customers or employees to ensure satisfaction.
• Continuously improve technical skills through training, certifications, and self-directed learning.
• Participate in special projects as assigned.

Kenntnisse

Customer service

MS Office

Windows OS

Network troubleshooting

ITIL knowledge

Independent work

Problem solving

Multi-tasking

Ausbildung

High school diploma or equivalent

Associate or bachelor’s degree in computer science or related field

ITIL Foundation

Jobbeschreibung

DYOPATH is seeking a Service Desk Level 1 Analyst to join our remote US-based team. You will respond to calls, emails, and chats, log tickets, and provide first-level support for desktop, software, and basic network issues.

Ideal candidates have 1–2 years in technical support, strong customer service skills, and familiarity with ITIL concepts. This role operates on a 2nd shift (3:30p-12a CST), Tuesday through Saturday, with a $20 pay rate.