Remote Service Desk Analyst (Level 1–2)

Parasol Alliance; Fort Wayne (IN); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Cell phone/internet reimbursement

Medical, dental, vision, and 401K

Responsible paid time off

Certification reimbursement

Job summary

Parasol Alliance is seeking a Service Desk Analyst to deliver Level 1 and Level 2 support, onsite hardware/software assistance, and customer-focused service across multiple locations. The role requires strong communication, familiarity with Active Directory, Office Suite, Windows OS, Exchange, and basic networking.

Onsite schedule includes travel to five locations, four days every other week. Healthcare experience is a plus; at least three years of level one support in an enterprise environment

Qualifications

• Healthcare experience preferred; long-term healthcare support experience is a plus.
• At least three years of level one support in an enterprise environment is required.
• Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
• Excellent communication and customer service skills are required.
• The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.

Responsibilities

• Level 1 support for all client tickets.
• Level 2 support when possible by ability.
• Onsite support of hardware and software.
• Vendor contact as required to resolve tickets.
• Ticket resolution as per the client service level agreement.
• Detailed documentation within service tickets on issue steps and resolution.
• Excellent customer service on the phone, via email and in person.
• Ability to follow company process and procedures.
• Onsite schedule is 4 days every other week with one location as primary and travel to 5 other locations as needed based on tickets and schedule.

Skills

Active Directory

Microsoft Office Suite

Windows Operating Systems

Network basics

Customer service

Communication skills

Tools

Exchange

File shares

Printers and copiers

Phone systems

Job description

Parasol Alliance is seeking a Service Desk Analyst to deliver Level 1 and Level 2 support, onsite hardware/software assistance, and customer-focused service across multiple locations. The role requires strong communication, familiarity with Active Directory, Office Suite, Windows OS, Exchange, and basic networking.

Onsite schedule includes travel to five locations, four days every other week. Healthcare experience is a plus; at least three years of level one support in an enterprise environment