Service Desk Level 1 Analyst

Dyopath; United States; Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401(k) with company match

FSA and HSA options

Additional benefits available

Full overview: dyopath.com/careers

Job summary

DYOPATH is seeking a Service Desk Level 1 Analyst to join our remote US-based team. You will respond to calls, emails, and chats, log tickets, and provide first-level support for desktop, software, and basic network issues.

Ideal candidates have 1–2 years in technical support, strong customer service skills, and familiarity with ITIL concepts. This role operates on a 2nd shift (3:30p-12a CST), Tuesday through Saturday, with a $20 pay rate.

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor's degree in computer science or related field preferred.
• ITIL Foundation.

Responsibilities

• Respond to incoming phone calls, emails, and chat messages requesting technical support.
• Log all service desk interactions in the ticketing system.
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues.
• Resolve technical issues when possible and escalation when necessary.
• Ensure timely and accurate resolution of all service desk requests.
• Conduct follow-up with customers or employees to ensure satisfaction.
• Continuously improve technical skills through training, certifications, and self-directed learning.
• Participate in special projects as assigned.

Skills

Customer service

MS Office

Windows OS

Network troubleshooting

ITIL knowledge

Independent work

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Associate or bachelor’s degree in computer science or related field

ITIL Foundation

Job description

Join DYOPATH as a Service Desk Level 1 Analyst

Are you energized by solving technical puzzles and helping people stay connected and productive?

DYOPATH is looking for a Service Desk Level 1 Analyst who is motivated, eager to learn, and committed to delivering exceptional technical support.

Why You’ll Love Working Here

• Purpose with Passion- Join a company whose L.O.V.E. philosophy - Living Our Values Every Day - turns everyday work into meaningful impact.
• Grow & Thrive- From certifications to career paths, DYOPATH invests in your development.
• Award-Winning Culture- Recognized for outstanding IT service -and we bring that same dedication to supporting each other.
• Fun & Respectful Teamwork- A collaborative, upbeat environment where achievements are celebrated.
• Medical, dental, and vision coverage
• Life insurance
• 401(k) with company match
• FSA and HSA options
• Additional benefits available
• Full overview:dyopath.com/careers

Role Overview

• Location: Remote (U.S)
• Schedule: 2nd Shift (3:30p-12a CST); Tuesday through Saturday
• Pay Rate: $20

Your Mission as a Service Desk Level 1 Analyst

• Respond to incoming phone calls, emails, and chat messages requesting technical support
• Log all service desk interactions in the ticketing system
• Provide first-level support for desktop, laptop, printer, mobile device, software, and basic network issues
• Resolve technical issues when possible and escalation when necessary
• Ensure timely and accurate resolution of all service desk requests
• Conduct follow-up with customers or employees to ensure satisfaction
• Continuously improve technical skills through training, certifications, and self-directed learning
• Participate in special projects as assigned

Education & Certifications

• High school diploma or equivalent required
• Associate or bachelor’s degree in computer science or related field preferred
• ITIL Foundation

Experience & Skills

• 1-2 years of experience in a technical support role, preferably in a service desk environment
• Strong customer service skills with the ability to explain technical information to non-technical users
• Proficiency with Microsoft Office, Windows operating systems, and basic network troubleshooting
• Knowledge of ITIL or similar frameworks is a plus
• Ability to work independently and as part of a team
• Excellent problem-solving and analytical abilities
• Ability to manage multiple tasks and prioritize effectively

Why This Role Stands Out

As a Service Desk Level 1 Analyst, you will be the front line of support - helping users resolve issues quickly, building your technical expertise, and growing your IT career within a supportive and mission-driven organization. You’ll work with a dedicated team and gain valuable experience that paves the way for future advancement.

Ready to Start Your IT Career?

If you're excited to learn, solve technical challenges, and deliver great service in a people-first culture, DYOPATH wants to meet you.

This role is open to residents of the U.S. only.

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.

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