Remote Service Desk Analyst II – End-User Tech Support

Children's Hospital Los Angeles (CHLA); Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Children's Hospital Los Angeles (CHLA) is seeking a Service Desk Analyst II to be the first point of contact for internal IT issues, supporting incidents and service requests related to IT, bio-medical engineering, and patient connectivity.

The role requires a California residence prior to start, with 100% remote work and varied scheduling including evenings and weekends as needed. Strong communication and problem-solving skills are essential in a fast-paced healthcare environment.

Qualifications

• 3–5 years in a technical support or service desk role.
• Experience with Windows, macOS, and mobile platforms (iOS/Android).
• Familiarity with ticketing systems and clinical/bio-medical support is a plus.

Responsibilities

• Be the first point of contact for internal IT issues via the service desk.
• Provision access, install software, and resolve incidents when possible.
• Follow knowledge base docs, update docs, and meet service levels.

Skills

Technical support

Windows

macOS

iOS/Android

Service desk tools

Customer service

Communication

Education

Associate’s degree or equivalent

Tools

ServiceNow

Remote support tools

Incident management

Job description

Children's Hospital Los Angeles (CHLA) is seeking a Service Desk Analyst II to be the first point of contact for internal IT issues, supporting incidents and service requests related to IT, bio-medical engineering, and patient connectivity.

The role requires a California residence prior to start, with 100% remote work and varied scheduling including evenings and weekends as needed. Strong communication and problem-solving skills are essential in a fast-paced healthcare environment.